Wyndham Hotels & Resorts

I am a traveler and have been up and down the entire East Coast in the past month. I have stayed at many hotels from super8 to La Quinta. For those complaining, I believe it is on them. You have to really look at the location of the hotel you are choosing. And if you choose the cheapest option then that is what you will get. You get what you pay for. Wyndham rewards offers a great program where you can build points up for discounted rates and for free stays. This has enabled me to be able to spend less money and get higher quality rooms. I have had issues with the super8 motel’s before and refuse to stay in them any longer. I wish they were not a part of Wyndham rewards. However, the quality of the rooms is not Wyndham rewards fault. As stated, for those reviews saying they got dirty rooms, check out the hotel first and make sure you’re not getting just the cheapest option. I now stay in only Days Inn and La Quinta hotels as they are both economical and clean. I’ve had no issues out of either one. I am a very devoted Wyndham customer and refuse to stay in any hotel that does not participate in the Wyndham rewards program. Being a traveler this program is perfect for me and I thank Wyndham for it! 10/10 would recommend!

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Several times I have used the app and the reservation has not gone through. We’re not receiving a confirmation email for Wyndham after booking and using the checkout application on the website. I end up paying more because the reservation did not go through and therefore end up losing the original price and having to spend 2 to 3 hours on the phone. I feel that that diamond member reservations, because I am in Diamond member, should be able to add points and make reservations when the rewards department is not open. It is very inconvenient for people. And it is very alarming when you think you have a place to stay and then you don’t. The last time that this happened I ended up spending three days on the phone finally getting the rewards department on the last day. The The excessive time is not necessary and Deems is not very good customer service because the website is not working. Please improve the website so that reservations are at leased confirmed and secured at the time of completing the reservation on the website. Thank you so much. Again this is not the first time it’s happened. This has happened several times throughout 2018 and 2019. Thank you so much and I hope that you can improve the operations of The Wyndham website because it’s very Scary, concerning, excessively stressful and dis-tasteful because it happens at the last minute. Warm regards

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Sorry la Quinta sold to this group. Their customer service was amazing and the app was terrific. Wyndham is awful. Now that Wyndham is letting each hotel set the dog policy, and charge, it’s a nightmare to figure out if pet rooms are available and the cost. Customer service is a joke. I called to make a reservation and the gal put an old number on the reservation so it never showed up in the app. And she never added the dog. After multiple emails and calls, finally one said the gal put a closed account number on my reservation, but could they switch it to my actual number? NO! How can a customer service place not be able to add a customers account number on a reservation. Plus after every single call, they tried to upsell me on a bunch of things. So annoying! I’ve had to call each hotel on our driving trip individually to find out their dog policy and the charge. We were very loyal la Quinta members but no longer feel the same with Wyndham. We’re going to use up our points and go with a chain that actually has some customer service. If we’re paying extra to take our dog with us, would rather go with a group that appreciates its customers. We miss you La Quinta!

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I’ve been a platinum rewards member for nearly five years, and have used the Wyndham Rewards app exclusively all that time to schedule my stays when I’m on the road. It worked like a charm... until the last few months. During my last couple of trips, I noticed I was unable to book stays in the app — OR WORSE, a stay would appear to book, but when I got to town that evening, the location would have no record of it. This has happened across multiple Wyndham brands/properties, in multiple states on at least seven different nights for over three months now — so it’s not an isolated geographic issue (or “maintenance” as the error I sometimes get would suggest). It’s pretty maddening — especially when I’m on the road and have to walk into a location at 10 or 11 PM, hoping they still have a room. Wyndham suggests I could call to make reservations when I reach out for support, but then what’s the point of this app? I only travel 25-30 nights a year, but if the app continues to not allow reservations to be made, soon it will singlehandedly cause me (an otherwise satisfied customer) to take my travel business elsewhere.

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I am a member of every major hotel rewards program as I travel probably 100 nights a year for work. This is the only app that won't allow you to track future reservations in the mobile app. Some seem to show up while others don't. I've called the Days Inn Penn State three times now go give my rewards ninety for the reservation. Each time I accuse them of not entering it because it's not showing up in the app. This last time I had them read my rewards number to me from the reservation. Yep, they have it. But for some reason this stay won't show up in the app. I have a stay reserved at a microtel at mansfield Univ in May and it is showing up, however. I emailed customer service. They claim they will respond within 48 hrs. That was a week ago. No response. I called customer service. On hold to Chinese restaurant music for over 20 minutes. This app and this brand apparently could care less about the customer experience. I do my best to avoid their properties as a result. If they don't care enough to fix their app and customer service issues, I don't care to spend my or my company's money at their hotels.