WSFS Bank

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When beneficial merged with WSFS I admit I was a bit apprehensive, but figured I would give it a chance. Big mistake. It all started with paying my bills. Payed them like I did when it was beneficial, with confidence on the due date with any issues. Evidently not the case with WSFS. They were being delivered late which as as a result being changed $39/each account attempted to pay for months until I noticed credit card balances were going up and not down. When reached out to WSFS they were quick to state in many words that it was my fault for not reading there policy on bill paying procedures. I can see how that be true, but when u are reassured that nothing will change due to the merging of the two institutions and that it would be business as usual and normal I didn’t think think to check of any indifferent procedures. Their responses I summed it up basically was that there was no excuse for ignorance and they were not responsible and was not going to try to correct the situation and left me with hundreds of dollars in late fees, which ruined my impeccable standing with credit card companies and watch my excellent credit drop for late payments. Now I am left trying to find a new banking institution because I no longer feel safe with WSFS.

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I was a Beneficial Bank customer and was very pleased. This WSFS Bank is the worse when it comes to your balance. The pending transactions continue to show in your available balance so even if you’re out shopping you better be writing down and balancing your account. I’ve always had enough in my account so I didn’t overdraft but everyone doesn’t have that story. Every two weeks they deposit my salary twice and then have to come back to withdraw one of the deposits. Never seen anything like it. I’m taking my money and running to a competent bank.

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The app is terrible. The Beneficial Bank app reflected the pending charges in your available balance displayed. The WSFS app displays inaccurate balances and the bank tellers at my local branch were telling me about the amount of complaints they’ve received since the re-branding on the app. I was told that if I want a true balance displayed to use the desktop website...which defeats the purpose of having a mobile app. Also I have used the desktop and that too displays incorrect information. This bank has been such a headache since the merger. Kind of ironic due to their namesake.

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I rarely going to the bank. I like being able to bank via mobile. This application is horrible. I was originally a beneficial bank customer but they merged I don’t understand why they couldnt keep the layout and functions of the beneficial bank at which gave you a accurate update of your balance including pending transactions. I’ve had my card declined a few times before realizing that that The application does not show you your true and up-to-date balance. If this isn’t fixed I will be going to another bank. Thank you

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This bank app is by far the worst it’s slow to update your funds it looks like you have a certain amount when really you don't so I have to drive to actual atm’s to check for the accurate funds in my account. Please fix this issue! Also so slow to return funds back into bank account from returns. Also $3 fee for using a non wsfs atm and a $1 fee just to check your account balance at a non wsfs.. Are you kidding me!!! I am truly disappointed with this bank I wish Beneficial never changed they were the best 😫