Dover Federal Credit Union

Dover Federal Credit Union is the best credit union I’ve ever banked with. After having a bad experience with another popular credit union I swore to never use one again. A relative told me to at least give DFCU a try & I’m so glad that I did! They are always so friendly & courteous when you contact them. If there’s ever an error on their part they take full responsibility for it & act quickly to rectify the problem, not try to blame it on the customer or someone else. I assure you I’m here to stay.

First off. It’s security need a little work. Whenever maintenance happens it knocks everything and causes people to input their correct information, but have it viewed by the system as incorrect with the message “Unable to validate your account information”. Second maintenance should definitely be done during hours with the least amount of app usage. Less problems that way for members. Lastly get the the security to function properly without having to redo all the validation steps every time maintenance knocks it out. That and get functions such as check pictures and such. Comes well in handy for those on the go. Please consider this as a very critical and crucial suggestion to help better members lives as well as the use of the app. Thank you!

The app works fine for transfers and account information. Unfortunately, when I moved out of state it didn’t process very important deposits through the app. The checks were bank drafts & from law firms, not from Mr. John Doe. Very frustrating and caused me more $ to overnight the original checks to be deposited.

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I love this app. I really truly do, especially for someone who is always on the go and doesn’t have time to visit the actual bank, this app is amazing. However, it seems like every time I need to get into my account, it can’t validate my info because of system maintenance. Why the app isn’t updated like other apps, I’ve no idea. But please fix the maintenance so that it’s at nighttime when nobody needs to get into their account, not at 10 in the morning on a Sunday. Thank you.

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I’ve been using the app for a number of years and the quality is extremely poor. It doesn’t accurately show your available balance . It doesn’t process my transactions in time. It takes 3-7 days to even process my transactions. Making my bill pay a hassle,promoting late fees and causing overdraft in the mist. There has been over 50+ dollars that I’ve had to pay as a result of this negligence.