WorryNoMore

I was nervous using the app based off some poor reviews. The bad reviews appeared to be from a few years ago so I gave it ago rather than calling in. Submitting was very easy and user friendly, took less than a minute to upload the process and get confirmation. Still waiting to hear back on the rest of the process and if there will be any problems.

Opened the claim at the beginning of July. Still no scheduled resolution in sight and no recourse to escalate. They have never responded to any of my inquiries. The process will move at whatever pace they dictate with no communication. Very archaic and not customer friendly at all. UPDATE: Technician cancelled appointment same day and they assigned a new date that doesn’t work for us. There is NO WAY to get in touch with someone to reschedule. We tried: 1. Contact technician (both via voice and text) 2. Calling the 800 number (It dumps you to voicemail and they don’t return or acknowledge) 3. Using the in-app email (it goes unacknowledged). I didn’t think this service could get worse when I originally wrote this review. UPDATE2: bumping up to 3 stars since they ultimately fixed it.

Very easy to file the claim, but found few issues: 1. While taking pictures there is no option to take more than one pic. Other issue is when we add more than 3 issues the Submit claim button is going to the bottom of the screen and invisible to press on it. Tried multiple times to drag it up and hit the button.

While the app is very straight forward and simple to use, I had a hard time going back a step if I was not content with a picture or video I had previously taken. While it was not convenient to start over I found this much easier than speaking to someone and trying to explain to them the issue I was trying to get resolved.

Since my chair broke in an accident, I wasn’t sure which one of my plans to select, structural or accidental. Took a guess. Also, I wasn’t able to choose more pics to submit show full extent of damage. The easiest claim I’ve submitted was on the phone. Their website, in 2018, was a nightmare @ was asking for more pictures for claim than for a marketing shoot. The app is much easier, but still needs some work.