MyLA311

As noted by others, the maps only accept locations with a mailing address; the drag-n-drop pointer will jump to the closest building address even if the service site is around the corner or in a public park or on (or under) a bridge or viaduct. Also, the search functionality for types of requests isn’t very helpful - for example, I couldn’t find replacing damaged trash bin; had to phone the City services help line (which is very fast and friendly).

Stop complaining that the city and it’s bureaucrats and politicians don’t do anything! You can use this app to report all kinds of public nuisances, and be completely amazed when things get fixed in less than a week. I have great success reporting potholes, tags, and badly parked scooters. Scooters will be picked up in hours, tags and potholes within a week. Now, if we could only dial in an option for parking enforcement. With the camera and geolocation built in, all the information parking enforcement needs is right there in the app, but for some reason, we still have to call in, and wait for an operator, to report someone blocking a driveway.

This app is just okay. If the city would go out and let someone professionally work on it, this app could be amazing and incredibly helpful to cleaning up and fixing issues in this city. I have gotten a handful of things taken care of over the last year that I’ve reported but the map is a mess and sometimes it’s just a nightmare to pinpoint the location that need aid. The best results I’ve had with this app are for trash pickup. And there are plenty of requests to be made with the massive heaps of trash all over this city because apparently the city of Los Angeles is one giant dumpster to its inhabitants.

I was super frustrated by the Bureau of Sanitation’s automated phone system when I had a dead raccoon in my backyard. But thankfully part of the multiple recordings mentioned that you could place service requests online or through the app. So I tried it at about 8:30am and the bagged raccoon was gone by 10:30am! It was so easy to use, I’ll definitely keep it in my phone because it has lots of other useful info.

I am a property manager and it has helped me report furniture left on the sidewalks, schedule bulky item pick up, report homeless people camping out outside the buildings we manage. It tells you when to expect the item requested to be taken care of and you get email notifications as well. For what I've used it, it has been good so far.