Webjet

Would be 5 stars but...Had the system reset a few times booking a multi leg holiday. It’s actually forced me to buy without checking all the details with 3 seconds to go. So not great. Otherwise it’s easy to use and remembers your preferences. So half good therefore half stars. Always been good on the phone to change meals etc so webjet gets the extra half star. The app though 2.5. Suggest solution if you are already on the details page that the timer is set another 10 minutes. Boom 5 stars. Hope this helps.

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On our recent flight to Japan I was instructed by someone on a Webjet web chat that we had to be at Newcastle Airport 3 hours early for our 6am flight as it was considered an international flight. Newcastle Airport doesn’t even actually open until 4am, so we sat outside in the pitch dark for over an hour before any staff arrived to open the airport and check us in for what turned out to be a domestic flight, we were charged an excess luggage fee even though we were well under 30kg of baggage that was allowed on our ticket, then had to collect our luggage at Brisbane and make our way with it to the international terminal where it was then that we were checked in as international passengers.

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I booked two months prior to my travels. I depart tomorrow. I checked the flight schedule to find a change to my return flight by the air carrier, putting my flight back 1 hour. This means I would arrive at my connecting flight in another country 10 minutes late and therefore I would miss my flight. Webjet did not inform me of the itinerary change, in fact I received zero communication from them. I am self informed so to speak! I informed them of the change in flight times. I have contacted Webjet twice in the past 24 hours to inform and confirm if they have arranged a seat for me on the very next flight. The next flight would have me arrive at my destination 2 hours behind the arrival time of my original booking.....Still no confirmation and still waiting......Webjet what are you doing? I can book a seat on this flight myself, as there are still seats available!!!!! Webjet pease don’t send or reply with a ‘customer service’ or ‘quality improvement’ piece. Allocate this time to book my seat on the plane please!

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Webjet looks convenient but losing hundreds of dollars on flight fees because the Webjet hasn’t followed through on a flight change request and the airline won’t work with you directly once you have booked through Webjet is not convenient. Listening to the ineffectual heartless “I’m sorry Ma’am” robotic customer service agent is not convenient. Webjet absolved themselves of responsibility for their role in my loss; they simply did not care to ensure they had done their job as I had explicitly asked; they did not take care of the loose ends; they served me up their red tape rationale, took my money, and left it at that. I read the 1 star reviews and thought it wouldn’t happen to me, but it certainly did.

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I booked a holiday through the Webjet site. I thought that was easy. Wrong! After receiving confirmation from Webjet I had to follow links to a travel agents website and fill in all the details. Not that that is a problem but that should of been explained to me when I booked it. I was having trouble with the link and I went onto Webjet chat. That was a complete waste of time. It’s like talking to a computer. Very frustrating and got no where chatting to him. A number to call Webjet to get help over the phone? No! Even thought I did sort it out, it was the travel agent that helped me. Don’t use Webjet if you are not computer savvy.