Webex

Great app that enhances team communications. However, not all of us have the latest hardware. The feature that is supposed to switch an incoming call to an audio call when you put the phone to your ear does not work consistently for many members of our team on mobile devices, and for those same team members the audio for video calls is impossibly unconversationable and feedback-y. The process to manually switch incoming calls to audio is so convoluted and lengthy that the caller hangs up first. For mobile offices this is a productivity killer! PLEASE introduce a setting that allows the user to have calls default to audio upon receipt. Do that and this would truly be a five-star app.

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Where do I start? The overall lack of true presence options across all versions of this tool is a major pain point for me. I need a way to let people know that I’m away or busy. DND does not cut it for my needs. If I’m very busy at work, I want a status prevents people from assuming that I’m ignoring them. Also, it should change to a busy status when I’m in a meeting. Our company supposedly implemented this feature but it doesn't do anything. If I’m on a video call it shows that, but I want it to change my presence based on my outlook calendar which it can see. Next, I would like an option to appear offline. Often times I want to appear that way and communicate with only my direct team. And if I’m out of office, turn off the audio and visual notifications. Maybe allow an option to set a VIP list that can over ride that functionality, but otherwise I don’t want to be bothered if I’m not in the office. Those are my major complaints and I have not even touched on the crashes across the iOS apps, the Mac client or the PC client. Get it together Cisco, you should be better than this! Your competitors are making products that make their options the obvious choice. When the IT departments start going against the chosen company standard for their teams that is a problem. Especially when they get to provide the feedback to the leadership that made the choice to go with Cisco.

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The mobile client's "feedback" button is (unsurprisingly) even less functional than the Windows client's, so this review will include a bug report. First the bugs: The 4.0 update shouldn't have passed QA. The chat list refreshes only sporadically, so when it looks dead I have to go into individual chats to check for new messages. Then if there is a new message, the scroll position flickers around wildly, even if you try to tame it. This worked fine in vPrevious, so not sure how it broke so hard and went public. Now the review: Teams is great at conferencing, according to everyone I've never met. Unfortunately, it's subpar at everything else. Cisco Spark used to separate people and spaces, something users should recognize as a fundamental feature of any chat app. Cisco decided this feature is no longer necessary; it's absent from Teams and everything is in one list. This makes it unpleasant to find conversations if they're not at the top. Speaking of fundamental features, how about editing messages? I can't give it 3 stars because it's not even average. It lacks important features, and the features it does have don't work well enough to make up for it.

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Hey Cisco! So I love that this app has the ability to be everything that I need for work and more! But since you decided to do a major upgrade you have taken away features from iPhone users (changing space names and pictures) and now I have to leave my phone on, plugged in and can’t lock so I can remain employed with my company due to the next issue I am having. Now if I leave the app on my phone and don’t access it for 10 minutes or longer it auto logs me out and I don’t realize it until my district manager calls me directly to ask why I am not responding. Can you please figure these things out and FAST because honestly I’m to the point of asking my company to find a new solution so we can remain in constant contact as we did before the upgrades that have downgraded my daily communications. Hoping that this finds the right person and fast because I’m about 2 seconds away from losing my job or my phone due to a swift toss into the toilet since this app hates my Apple Products. Note: Issue happening on iPhone X, iPhone 11, iPad Pro 11 and more.

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I can see where they tried to make improvements but they failed miserably. New update skin and frameless text makes it much more difficult to read and see where messages from an individual start and stop. Gif files don’t start automatically, you can no longer identify who has seen your post , the list goes on. Liking posts should be the most basic capability but we do not have that option either 🤔. This is supposed to be robust and full functionality! Load times also slowed up , posting video that actually plays? Forget it. All this for a skin? Would gladly take back the old wireframe, just give us functionality. Waiting for this app to get good.