Citrix Secure Hub

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There appears to be zero quality control or testing for this app. To list in detail all the errors, bugs, and just plain stupid design that exist in SecureHub would both bore and frighten you, so I speak in the abstract. Nearly every move one makes using this is met with either an error message or some cryptic, ambiguous prompt that serves to confuse even the most alert and savvy users. Things just won’t work, then maybe sometimes they will, it’s a crapshoot. The random timeouts and frequent need to completely re-enroll or re-install are alone enough to rate this a Zero (I gave 1 star only because zero isn’t allowed). This is NOT an app that any company should use for any critical functions. I write this as a corporate user forced to use this. This is actually my second review—I had written one about 3 years ago when first faced with this mess. Some folks I spoke about it said “It’s new, give them a chance to work out the bugs and mature the product”. It’s been 3 years. It’s still garbage.

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My company requires us to use Citrix Secure Hub with Worx Mail and Worx Web. Every week or so I have to "Authorize" the app which includes extra sign-in steps. This is good for security so I don't mind doing it...except that about every other cycle, it exceeds the allotted time and times out. This also wouldn't be so bad, but when I attempt the sign-in process again, I get a message saying "the app has been removed from your device." No prior notification, no warning, no explanation. Seeing this, I realize I'm in for a 20 - 30 minute wrestling match-- re-downloading the app and various profiles, installing the app, enrolling my phone, then downloading and installing the email and web apps and re-setting all my preferences (signature, sync period, etc.). So the apps work OK for a week or two, and then they conk out again with no notification. And the whole distressing cycle continues. I could go on about variations on this theme, but I'm sure you get the picture...

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This app and the associated e-mail client are mandated for us, for use with e-mail and calendaring on personal smartphones. I am perplexed as to why a company like Citrix would develop a dysfunctional set of apps like these Worx series of programs. An earlier iteration would repeatedly freeze, necessitating expunging the app from active status on the iPhone. This took about a year to get rectified. A recent updated version has somewhat improved this. They still haven’t fixed the need to “authorize“ and “re-authorize” the app each couple of days, which now twice in two months puts the sign on process into a repeating “loop”, which never gets beyond the sign on page, but does go through the “authorize” functionality within each and every loop. I must now delete this app and the associated apps, and reinstall and reconfigure. As I said before, a big disappointment.

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I am having problem similar to Coastie5554. The app allowed me to securely access work email and calendar for a week or two, then told me it had to “reauthorize” my mail app (Secure Mail). However, it won’t reauthorize, keeps cycling back to same login screen, doesn’t recognize my PIN, or just does nothing. Several others in my organization have the same problem, so the issue was escalated up the IT chain. We were told it was resolved and if necessary to delete and reinstall from the App Store. After having done that three times today I can report it still will not let me sign in. A big waste of time.

I love the Citrix phone apps as they let me use company email, calendar, intranet from my phone. When that idiot emails me saying he needs that last minute change approval (because he forgot to put it in on time again), I don’t have to get to a computer to deal with it. Just pop open the secure web browser, go the the right page and hit approve. Nice!