Verizon My Numbers

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I am a realtor, and being connected is highly important. The app has logged me out twice, so I don’t get messages or calls when logged out. Also, being app based, if you are somewhere with a bad signal, you get nothing; this could mean a restaurant with a metal roof would keep you from getting calls and messages. Many times I’ve had the phone in my hand, it will vibrate to show the notification of a missed call, but never vibrated for the actual call. I’m basically paying $15/mo, and paying for extra data, just to be extra frustrated with the service. If I didn’t have 1000 business cards, and several websites, with this number printed, I would cancel it.

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I launched the app a week ago and it had forgotten who I was and that I already had a subscription. It’s only option was to subscribe. Thinking that it would log me back in, I clicked it, entered my phone number, it found my previous MyVerizonNumber and things were fine until I got the bill. They had BILLED ME TWICE for the same number. Calling support they sent me to two different levels and realized the it is obviously a bug that it won’t give the option to log back in. You read correctly, once your logged out of the app (software update, or clicking sign out) it won’t let you log back in without subscribing again and charging you again for the same line). Ended up scrapping the whole service and giving up my phone number as a result. DO NOT USE. Instead use a VoIP service (google voice, etc) or if your phone has dual sims (my iPhone has an esim) you can use that for your second line.

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Double charged my account. Verizon reps were not familiar with this app or how to problem solve a recurring subscription. Tried to fwd calls and its not an option. Cannot have the calls go to my regular dialer like other apps. Wanted Verizon instead of others for more security and privacy. Oxymoron maybe. But places like Bob’s VOIP Second Line just don’t make me feel very private. I wanted to forward the calls to my office when I am off work, but this service does not recognize *72 commands as valid. Not like a real phone line does. Cannot turn off the voicemail either, it can only be reset to default greeting. Verizon doesn’t treat this number like a true second line, if it did many of these options would be available. For 5 more dollars a month (20) I can have a whole second phone and put it away when I am not working then not have to worry about forgetting to turn off notifications and such. I would only use this My Numbers app if it were $8 a month instead of $15. There are many cheaper options for those of you not so concerned about client privacy. I prefer legit establishments for that reason and so wont use those $5 cheapies! Also, ringtone and call quality fluctuates in volume during incoming calls and live calls.

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Do not get this app! This app worked worked once, then it glitched and locked me out. There is not a way to log back into the app. I cannot access any of the app features, except a new subscription screen where it wants me to sign up and charge me another monthly fee for another subscription/phone number. I don’t want another number. I want this one removed. I have called customer support several times and no one seems to know anything about this app. I asked for the number to be removed from my account and to stop billing me for a service that doesn’t work. They have been “unable” to remove it, saying I need to cancel the app via the app. I can’t access the cancel feature due to their glitch, so I am still getting charged. No one seems willing to help. Do not get this app. You will regret it.

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There is no way to log in to the app if it logs you out. The only links available are “learn more” and “subscription plan”. And trying to get support from Verizon sends you into an infinite loop of chatting -> technical support -> digital chatting -> technical support, because it’s a “third party app” and no one knows how to get around it. The advice I got was to uninstall and reinstall the app, which as you can imagine does absolutely nothing. I’ve stupidly given this phone number out for business as I’m self-employed, and I’ve wasted literally an hour on this issue. My customers don’t care that my excuse for not responding is that I couldn’t log in to the app! I’m really disappointed that Verizon would associate themselves with an app that has such a huge glaring flaw in it. :(