Universal Studios Hollywood™

This app is very easy to use. Up to date showtimes, has an alarm for you to use to set a set a reminder to start walking to the show 20 or 15 minutes prior to the showtime. You can also set an alarm for when a ride wait time dips to your desired wait time. Jurassic World and Harry Potter and The Forbidden Journey can have a wait time in the 90 minutes range so just set an alarm for when the wait time goes down to 30. This app is very helpful. As a platinum pass holder, it helps me plan my day accordingly without having to wait for hours and hours for a ride because the app will tell me when it dips down to 20 minutes from a 110 minute wait. If you’re a pass holder or just going for the day, use this app! I know you will find this app helpful! (it also has the tour times for Mandarin and Spanish)

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We must have had the worst luck when visiting Universal Studios Hollywood. Luckily we didn’t purchase the 2 additional passes for the remaining two members in our family like we had intended or we would have been really disappointed. In June 21 my son rode the Transformers ride and after waiting what seemed like forever, Waite was 45 min, there were technical difficulties and he didn’t get the full experience. I asked if they gave him a fast pass or something so he could ride again once it was fixed, but he said no. Next, on June 23, while riding the Studio Tour, the Jurassic portion he technical difficulties and this portion of the tour was skipped. I was soooo bummed because I was able to get the full experience on the 21 and was sooo sad he missed out. Again we didn’t receive fast pass to have the opportunity to view the ride again once fixed. Lastly, while riding the Mummy my family had to be helped out because the ride broke down. Luckily we had finished the ride and it didn’t totally ruin the experience. However all these technical difficulties kinda makes you wonder. I mean you pay over six hundred to into a park and you’re still short a couple passes but decide to make the best out of and I just feel ripped off.

We love Universal. But there have been a few things mags that were inconvenient about the passes. It has been somewhat of an inconvenience to schedule at times with black out dates. Particularly having all of July and half of August blocked out. (My only summer vacation time.) and now with 3 Saturday’s in October blocked out when we really wanted to add horror night. Only other difficulty is my size. I’m a large woman and there are 3-4 rides I can’t ride including the 3 new rides in The Harry Potter area. Being new it would have been nice to consider larger people. And it’s a bit embarrassing to try your sample seats right out on display for everyone to watch you fail at closing the security bars. I understand you want people to see so they don’t waste their time in line, but there could be an example and perhaps have the actual practice seat around a screen of some sort. It’s a bit humiliating and shamming.

Last time I went to Universal Studios I was 16 years ago, now at age 41 I got the chance to go again and I LOVE LOVE LOVE it! I was able to ride all but one ride (Couldnt fit on the Harry Potter ride so that was a bummer!) I loved all the rides I was able to ride; and the food and gift shops are all really cool! We ate at the Hard Rock Cafe and that was delicious, and those huge Simpson’s donuts we bought in the park were a perfect dessert to share! I had a bit of anxiety on the Tram Backlot Tour because it was the most packed attraction there, However I really enjoyed it. It’s a MUST! I’m glad we chose to purchase the annual passes rather than just a one day because we definately wanna go back soon!

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This app has been a nightmare. I am currently on vacation and had downloaded app in order to purchase my tickets. At the end of my transaction (tickets already paid for), the app goes on to tell me that my tickets could take up to 12 hours to process?!?! I thought maybe this was just a standard message they use to be safe and my tickets would be sent to my email prior to that.... Sadly its around 7am and I purchased my tickets last night at 7pm and still no tickets or receipt in my email! Luckily I screenshotted the ending confirmation before it randomly exits out of it on you when you finish transaction. Read through all terms and conditions prior to purchasing tickets on app and NO WHERE does it say anything about a long 12hr wait time.. this has been such an unnecessary problem during my vacation where I should be relaxing and not worried about the wait time of these tickets and the inconvenience of worrying if there is a problem or not.. very disappointing.