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In July 2019, we experiencing the worst first class flight of our lives (to Hawaii) and never thought we’d fly United again. But recently I had to book a flight to Denver with my god daughter who had booked separately without a seat assignment. However when we arrived to the airport, United randomly assigned an upgraded seat for her and we would not have been able to fly seated together. When we asked if a change to seat us together was possible, the United agent quickly understood the situation and graciously attempted to go about changing seats which would require another passengers willingness and consent. Despite it being a full flight, everything was handled well, and it was a success, making everybody happy! I was very grateful and came away quite impressed. But here’s the thing: Had the change not been successful, I would only have been disappointed - but not at all unhappy. What really got my attention was the graciousness and willingness of the United agent to give our seat changes a try. That was the game changer for me. And now the bad experience back in July is fast becoming a fading memory. This one act of thoughtfulness was more than redeeming. I’m happy to give United another try. In fact, I’ll be booking again soon.
My daughter was set to leave on a study abroad trip going from Arkansas to Berlin, Germany. When we arrived at the airport this morning we were informed that first leg of the flight (Arkansas to Chicago) was delayed due to mechanical issues and the delay would cause her to miss her connecting flight in Chicago. We worked with the attendant at the desk to rebook the flight which was a muttled process of its own. They originally told us that my daughters portion of the flight that would take her to Germany that they would book her a seat upgrade due to inconvenience. Then when they rebooked the flight they said they could not do the seat upgrade because seats were available in Coach. That was poor customer service. Also, nothing else was offered. It’s one thing if you have an hour or two flight and issues happen and there’s not much the airline can do. When you 21 year old daughter is traveling internationally for the first time and the planes mechanical issues derails the whole thing, it’s a bad look to not try and do something to make it right. There were better seats available and they could have at least done that. We have not flown United in quite some time due to some past customer service issues and this just puts it over the top. Customer service needs to be better and it just seems to be going by the wayside these days. I’m also writing this review and question if it will even be read much less addressed.
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
Developed by the United Airlines.
United Airlines has 2 607 960 user reviews.
United Airlines is ranking in Travel on the 9.
United Airlines has an average rating of 4.7.
The latest version of United Airlines (3.0.25) was released on Nov 18, 2019.
You can download United Airlines here:.
Welcome to the reimagined United app.
Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love.
Explore new features
- Thanks to a redesigned home screen,
the United app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications.
The app is your all-in-one travel partner
- When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you.
Search for flights and book travel
- Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles.
Easily manage your reservations on the app
- View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app.
Continue using the app in the air
- With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land.
Earn award miles with MileagePlus
- Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
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