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11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Developed by the United Airlines.
United Airlines has 2 821 523 user reviews.
United Airlines has an average rating of 4.7.
The latest version of United Airlines (3.0.27) was released on Jan 16, 2020.
You can download United Airlines here:.
Welcome to the reimagined United app.
Our refreshed app offers a more robust and dynamic experience, giving you access to personalized information throughout your journey – all while keeping many of the same features you know and love.
Explore new features
- Thanks to a redesigned home screen,
the United app gives you quick access to important details by opening to the most useful and relevant information. At the bottom of the screen, a streamlined navigation bar will help you find the app’s most popular features. Other enhancements also include a “My Trips” section where you can find upcoming active trips, a “My Profile” section with your account information and a brand-new inbox that stores travel notifications.
The app is your all-in-one travel partner
- When it’s time to travel, check in for your flights on the home screen and view real-time updates. See what amenities are on your flights and your position on the upgrade and standby lists. While at the airport, explore interactive airport maps to find a United Club location near you.
Search for flights and book travel
- Look for flights across our global network. When you find one that’s right, book it on the app using money or award miles.
Easily manage your reservations on the app
- View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. You can also change, cancel or rebook your flights right on the app.
Continue using the app in the air
- With United Private Screening on select flights, watch TV shows and movies on your own device. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land.
Earn award miles with MileagePlus
- Enroll in MileagePlus® and earn miles with MileagePlus programs. You can use these miles to book award travel on the app, too.
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