TrustedHousesitters

Not sure what the other reviewers are complaining about! Searching by location, date, and duration works fine. The app is a little sensitive to touch and registers clicks sometimes when I mean to swipe (hence 4 stars), but I’m sure that will be fixed in later updates. Otherwise it works fine. It is also easy to navigate and view. The design is clean and uncluttered. I really appreciate that TH has come out with a phone app, and I’m sure the push notifications for my saved searches are going to come in super handy. I’ve been waiting for this for a long time! (Also lol @ the person who downrated this for being a paid service. TH is a great service and worth the money, and the yearly fee has nothing to do with whether the app is good or not.)

ask user to change the rating

Help and Support should have a link for app feedback since this app is so brand new. I read all the reviews and you keep asking for us to contact you, but neither is there a link to email you, nor is there a link to rate the app, nor is there a way to provide direct feedback. Getting redirected to the website is counterintuitive. My first experience with the app was today. You sent me multiple emails and placed popups on the website that the app is Apple friendly, I say you’re missing key components. Even as I type this review, I can relax again with my auto-capitalize settings and my ability to let my keyboard predict the word I want to use. I can double tap space bar for a period and all “I” ‘s are autocorrected to be capitalized. Maybe a different between UK and USA, but if you’re Apple friendly, let the auto’s work. Also when typing a response I can see about 4-5 words at a time....when I text someone, my text box grows as I type and when I need to review what I’m responding to, I can scroll up and see more while my phone auto-condenses my typing box to about the size of your normal default typing box. If you truly value our feedback, make this app more user friendly.

ask user to change the rating

I was quite excited at the prospect of having an app for TrustedHousesitters. However, the last few times I have tried to use it either with my iPad or iPhone it has been very glitchy. As I prefer to use the microphone for entering text it didn’t work at all which was quite frustrating. Even when I was trying to manually enter text to respond to an invite the text window would not open sufficiently for me to see more than two words at a time and the app would not rotate on my iPad to make viewing easier, instead it either had a quarter screen view or two times magnification view, neither of which were useful. My other pet peeve is with the daily emails to notify me of the latest house sits as soon as I click to start looking at them a pop up appears suggesting I go to the App. Even when I close it out it pops up again which is really frustrating. When I open the App it doesn’t retain my login credentials so I have to do it each time, would prefer a fingerprint option or the choice to retain my login credentials so I don’t have to enter them each time.

ask user to change the rating

This goes for both the app, mobile, and desktop sites: inbox/message handling is TERRIBLE. Actions don’t sync across platforms, you can’t select a message without opening it or select multiple messages to perform one action, and you can’t delete messages, only archive. I don’t want all of the 80+ applications I receive for a house sit archived. You cannot archive messages from non-active members on the desktop site, only the app. I also want to be able to hide a sit from previous sitters even if I gave them a good review, for my own reasons. Website and app are mildly infuriating. I’d like an option to select non-automatic renewals. If you cancel automatic renewals, you cancel your membership, so you’re a hostage. I appreciate that I’ve always found quality sitters on this site, but it’s not an ideal service or app.

ask user to change the rating

The current version of the TH app for iPad is a good start toward supporting a very valuable organization/service. The app occasionally shows partial pictures of host’s pets (ie: heads cropped off). It is cumbersome to navigate between different fields within the host database (can’t move between fields without backing up a level). Most irritating of all (and probably not related to the app) is the steady stream of email I receive announcing a sit that is a perfect match for me; then listing sits are not even on the same continent that I am interested in visiting. Then when one clicks for details the link takes one to a page encouraging one to JOIN TH. Duh, I’m already a member. What would be nice would be matches that fit the filters set in my saved searches. I’m certainly not criticizing TH which is a great service, but the app can certainly be improved.