TopCashback: Cashback & Offers

I haven’t written a review for some time but Top Cashback is so simple I felt the need to give my opinion. I’ve tried others like Quidco in the past and couldn’t get on with them as there was sadly too much effort for minimal gains. Top Cashback amply lets me search the vendor I intend to buy from, tells me what I can earn back (provided they are on the list), then one click and you are taken straight to the appropriate website or app (works with all iOS apps I’ve come across so far) and monitors the transaction in the background. Once you’ve competed checkout you get an email from Top Cashback saying what you’ve earned. Simple. My only gripe is having to wait so long for the money to be actually physically available to me. Often takes months. I’m sure this is purely to verify you’ve actually made the purchase rather than returning it instantly. Over all an excellent experience.

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I got this, then stopped using it straight away because I simply prefer going to a shop and shopping than online shopping. Don’t get me wrong some things I do use online shopping for but for some retailers like Debenhams, wilkos, Holland and Barrett etc I go to the store to see and have the item to hand. The idea of topcashback is awesome and it’s great to feel you can earn money! However I don’t like the idea that you have to shop online, I prefer going to shops, so what is going to be done about that? I use an app called airtime rewards that spots from your card when you use their selected retailers it then rewards your cash back to your account from the selected cards you have listed on your account too. So I can go to the likes of Debenhams, boots, Argos etc, and shop there as normal without using online shopping and still get rewarded. The only problem with theirs is that it takes it off your monthly phone contract (which is still good). Perhaps future thinking for topcashback is perhaps looking at a similar way to airtime rewards so that people who do still enjoy shopping in shops can be rewarded for their purchases too. We are supposed to be saving the high streets not helping them go bust by online shopping daily. Just a small thought to help better your app.

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I went on my TopCashback account both on my iMac & I phone app only to find I’ve lost ALL transactions ! It might have been the last update but there is no trace of monies I had / the Toby voucher in wallet - I had about 49/50 pounds and was looking to view to see if my last pending & last transaction had registered ... it’s all showing as if I’d never used the app before in my life. Quite distressing as not any one retailer - no way I can find to access customer care as it fits no pre designed “ flaw” to enter into all the boxes: clever that - as really tough questions can’t be asked. Like why & where has everything gone ........? Customer care needs improving & if this doesn’t rectify in few days not only will I never use again - services I’ve taken on through top cash back I’ll settle & counsel or write & complain too. It feels quite fraudulent & concerning when EVERY transaction ever has vanished ! Shame as until now I’d have rated highly- i would love to know if this is a TopCashback error , or a technical Apple problem . As if it’s the latter it’s bit unfair crit to TopCashback - I can’t check this as saddly & fairly to critique ; TopCashback don’t have adequate customer care for such concerns / issues.

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Unreliable and most of my time is often spent chasing up missing or incorrect claims. I get message saying ‘cashback isn’t guaranteed’ but then they charge you a £5 annual membership fee and encourage you to use their site to make your purchase - pretty sure that constitutes an agreement. Impersonal service, have claims that are now being declined for ‘unexplained’ reasons such as one for £40 that was due to the website being unable to determine if I went through TopCashback or not - despite having screenshots and proof of purchase. No way to contact other than raising claims, no complaints process - essentially just a bunch of people who don’t actually care if you get your cashback - I have some claims outstanding for nearly a year and out of principle I am pushing to get them resolved with little success. To say this is free money is a joke given the amount of time I have to spend remediating and checking my claims - I’m probably out of pocket given the time it’s cost me.

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Great concept but poor delivery when cash back is declined for no reason, update. Response from developer about raising a claim when cash back not paid back correctly. Developer may be you should raise individual cases with your claims team because my claim has been raised since 1st December 2017 and the actual purchase was tracked normally in November 2017 but was no cash back was awarded and the claim was raised, it was for a holiday booked with TUI which cost me nearly £5k so the cash back is substantial, yet I still haven’t received an answer from TopCashback so please don’t make it sound simpler than it actually is your claims process is flawed because the time scales you show on there are not valid and not followed a year and half later and still no cash back not only that but when I booked holiday through your competitor through TUI for this year, I have actually received my cash back already. Many thanks