The North Face

Awesome clothing but the app needs major fixing. There’s too many bugs. Tried to purchase a few things but was unable to do so due to glitches. When trying to make payment, items selected with size showing available on the app ends up show unavailable when at check out. Please fix bugs! Update: still has bugs in it. Items show available and when at the billing part still shows available and place order went through, but end result gets an email saying items unavailable. App still has many bugs when trying to go through the shopping section to look at items. Takes forever to load for each section. Must back out and try again to see that section. Shopping cart keeps showing empty and when going back to pay after adding items once again now show duplicates! I love the brand but these bugs are getting out of hand. Not to mention my VIP points keep showing that I’m maxed out so I’m not receiving anything from all my purchases. SMH

So I love TNF. Along with arc and prana, theyre in my top three climbing orgs for clothing and junk. I definitely buy way too much stuff from all three of them, and that’s not a complaint, but this is: the app keeps telling me I’m not a VIPeak member after I’ve maxed out my points, and if I wasn't so petty it wouldnt bother me at awl, but damnit people! It’s hazardously alarming! I cant have my favorite clothing companies disregarding my rewards levels like it was some free gimmick to get me to keep shopping long after I’ve worn out the carpets supporting the virtual aisles I’ve carved electric grooves into without kicking back that tasty 10% discount that barely counters the taxes of our lovely garden stake only to void its value with a surplus of merch that eventually gets stolen from me anyway by my sly neighborhoodlums. Btw, there’s almost always something on ridiculously discounted sale that I haven't bought yet, so thats seriously a positive you cant ignore.

I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.

Update: I had some difficulty in getting the reward points for downloading the app, but it turns out the issue was more on my end with more than one profile. The developer emailed me very quickly and was able to resolve the issue just as fast. Great service, even better products! Overall I like the App, but I've never received my 500 bonus points for downloading it and signing in. Every time I open it up, I get a message that it can't reward me the 500 points and to try again later. That's been 2 weeks or more. Easy to use, holds my data and has all the content you'd want. Just please fix the rewards points.

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I have had the app for a good 9 months now. I have been very disappointed on how much persistent lag I get while on amazing internet connection and or full LTE service. I just want to even switch to view a different color of the same hoody and it takes minutes for it to transition to the next color and even then it comes up on my phone piece by piece only allowing me to see a little portion of the hoody. And I am on the most updated iPhone to date with all the proper software updates!!! I have even tried re-downloading the app and nothing changes for the better. I would rather waste gas driving to a North Face store than fight the app every time I open it... I have faith that The North Face team will fix it in time, but for now 2 stars!!!