Tailwind: Planner & Scheduler

I’ve been with Tailwind since it first started out. Tailwind as a whole is amazing and I will continue to pay for their service, however the app definitely needs updating. It has not had any significant updates since being launched. For the amount I pay monthly for tribes and smartloop I would love to see them added to the app. Also perhaps easier scheduling from Pinterest to the app with less bugs and issues would be nice. I find that I hardly use the app and instead fumble around with the website which also is not the best on mobile or tablets (I do most of my work on desktop when needed) I would give the app 1 star but the Tailwind service 5 which is why I settled on a 3 star rating overall.

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Tailwind on the desktop/laptop is useful and how it worked on the iPad before the recent update was ok. Now when I’m using the app on safari on my iPad Pro Tailwind no longer shows all the photos of my products in my Etsy shop. It only shows the cover photo. This is no different than using Pinterest to pin from my etsy shop. Pinterest now likes fresh pins even if they link to the same website. Being able to choose multiple photos of my product to pin from my Etsy listing (through Safari) was the whole reason I liked using Tailwind on my iPad. Tailwind through Safari on iPad also no longer lets you choose multiple boards. I can only choose one board at a time. Useless. As for the app itself: it no longer works in landscape mode on the iPad. I hate apps that do that. If they have an iPad version it should work in landscape mode. It also no longer lets you choose multiple boards. The purpose of Tailwind is to let you take one pin and add it to multiple boards at the time. The app update took that function away. Why? The app wasn’t perfect before. It did have glitches but I was able to sit with my iPad while watching tv and get my drafts scheduled. Now Tailwind is only useful on my desktop which isn’t always convenient for me to use. Please, please fix this. Tailwind on iOS on iPad Pro used to work just like Tailwind on Desktop on Safari. Make that part functional again.

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Small business owners, please beware! I prepaid for a year of service with Tailwind and was disappointed with their app. At the end of the term, I planned on canceling and moving to a different service. Before my term expired, they tried to charge my card for another year with no warning or reminder. I immediately tried to delete my account per the instructions via their knowledge base and it would not allow me to do so. I stopped using the service before the end of my term but they decided to double bill me and my billing dashboard showed I owed them twice the annual amount. They no longer offer phone support and I’ve written 3 emails with no response. They continue to try and charge my card (thankfully it’s an expired card) and are claiming I have overdue invoices. This type of shady business practice is unacceptable; not to mention that the app doesn’t work consistently. They also lack features that other services provide without the bloated prices and lack of support and service. Extremely disappointed. I will never use them again for my business or recommend them to the other small businesses that I work with. Shame on you, Tailwind, for shady billing practices!

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I get that there are features not yet on the app. Although I do find it disappointing that tribes and analytics are not available, I find the one crucial feature that definitely needs to be fixed is the “new boards update”. I have a few boards that I changed the title of just a little and so far I haven’t been able to update them on the app. If I schedule anyway they will fail. I use the app when I’m mobile to find repins since I can’t get the Tailwind icon to go onto my browser and from there I’d be happy to schedule drafts but I have to switch to website to be able to choose “updated” boards as well as lock,unlock,move pins to a time slot of my choosing, which is another issue with app. Honestly though, at this point there are so many missing features and things wrong with this app, if I could get the Tailwind icon on my iPad’s browser, I would abandon the app

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This is a great concept - the integration with Pinterest, the smart click link bio thing, but the lack of intuitive features, even in the desktop is frustrating. The pre-planned suggested content topics is great, but gets out of order when you’re arranging your content. The iPhone app? Terrible. I lost some really great content when I created it on my phone and went to finish it on the desktop. Now my efforts are neither on the phone app or the desktop. Not to mention the phone app repeatedly freezes AND when posts are not posted, the notifications are inconsistent at best. I’ve gone back to Instagram or to my desktop to find my posts did not publish. I have my other business profile on Planoly and will keep it there, foregoing some of the features here. The frustration and time lost is not worth it.