Starbucks Malaysia

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After months of iOS 9 release and the app still isn't updated and optimised for newer devices. On an iPhone 6 you are still presented with an ugly and up scaled app. For god's sake, iPhone 6 was introduced more than a year ago. You'd think with all the overpriced beverages, they'd do a better job with the app. But no, this behemoth company doesn't give a rat's derrière about its customers. They've got the monopoly, just like Telekom Malaysia. Look at our absurd internet speed and the ministers say us Malaysians prefer slower speed! I can't even turn iCloud backup on because then it would take up all the meagre bandwidth and render the home internet completely useless! I guess Malaysia boleh! Time for a change guys. Also, stop taking my favourite beverages off the menu. I'd have to go to a different country for my Raspberry Blackcurrant. Berjaya is one of the worst companies in the world. All they're doing is continue to tarnish the Starbucks brand.

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This app is clearly done by a team with very little understanding of UI/UX principles. There are probably over a hundred areas that have been overlooked, and prevents the app from becoming a worthy successor to the previous version. Quick feedback: Horizontal slides indicators should be dark and light circles, not the fancy plus sign and a circle. Plus sign is used to represent elements of adding/creating. Show card balance feature should be under settings. It’s strange for users to want this feature on the go, at all times. Unselecting it does not instantly hide the amount, gotta get off the screen and come back so it refreshes. Under rewards, it’s complicated without reason. For any user, they just need to see 3 things clearly, what rewards do I have, what’s coming and what have I claimed (lower viewing priority). This section should encourage user to spend, and the way to do this is to show them upfront how many more drinks to go before they get to claim. Not to show them they have none. Top up card, I can enter the preset amount and also my own amount together in the same screen? This is a joke. I understand you can’t proceed to actually execute that command but come on, if it’s either or, make it clearly so. This goes on. Please, get better folks to do up such an important app for your business.

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It takes a decade to load a card. By adding more cards it takes even longer time to load...zzzzzzz.....can someone fix it? It’s utterly annoying when loading a card the app is calling the entire database out....and this is just so stupid!!! Can you imagine your customer standing at the cashier waiting to pay while other customers are queuing up behind during rush hours....do something please? And the app sometimes able to make fund transfer...but when it is having a mood swing which most of the time it does....the fund transfer always encountered errors... the same experience happened to your web...fix it please? It’s a global brand, please take care your reputation... this app is wasting everybody time including those baristas waiting their customers who waiting the app to load...

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I’ve been using this app quite often up until today when I discovered that I had to sign in. I had forgotten my password, so I requested for a new one. I got the sbux email and keyed in the new password. I received sbux confirmation that my password has been successfully changed. I proceeded to log in, keying in the password carefully. I got the response - invalid email or password. I then got the warning that I have 2 more tries or I’ll be locked out. I reset the password again. I went through everything. But got the same response - invalid email or password. What is going on Starbucks Malaysia???? It’s bad enough that I can’t even successfully use this app to top up, having to do it over the counter always. Now this disappointing episode!

The app works just fine 1. I can check the balance easily (takes some time to load all cards though) 2. Check if I have any rewards available right now (it would be better to just tap on the reward availability and brings me to the rewards list) And the main reason of giving only 3 stars is I wasn’t able to reorder my cards, imagine some users as a card collector, getting a new card means you have to transfer the amount to a latest card so you can open the app and use pay straight away instead of needing to swipe again.