Sprouts Farmers Market

Do what my favorite competitor of yours does ... connect customer phone number to the app and the register. Customer enters phone number on pin pad at the beginning of each sale and all list items, digital coupons, Fab! 5, $5 Friday savings go straight to their purchase when it’s scanned at the register. I’ve never missed any discount with their app method. Just a moving forward suggestion; I shop my Sprouts regularly as well as my Albertsons. I know my stores and product locations. On a lazy day, I can browse and take my time at either store. But when I’m in a hurry? My Albertsons app is a much better tool for getting me in and out of the store in a timely manner with all my savings guaranteed. I really, REALLY love Sprouts; I prefer your brand products, produce and meats but in reality? A much more progressive and user friendly app will make Sprouts my #1, instead of my #2 grocery provider! I’m looking forward to a much improved Sprouts app future.

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We have a new Sprouts in my area- I’ve just left from my fourth visit. The first time, I found out at the register that I would have paid less if I had downloaded the app. The second visit, I found out that I had downloaded the app and nothing I purchased applied to the discounts. The third time I deleted the app and was told that with Sprouts bags I would have received a discount and that the reason I didn’t get a discount last time was because I hadn’t created a list in the app. This fourth time I took the time out to scan every single item in my basket on the app, then proudly had them scan my barcode as I waited for the prices to tumble. Imagine my surprise when absolutely nothing changed. This time they told me that I had created a shopping list, rather than clipping coupons. Now I will need to go through the store’s inventory on my phone to clip coupons for the items that I may or may not want to buy, then walk through the store and go through the store’s inventory to find the items. What on Earth does this app actually do? Why would I follow through on this process? This is not the way I shop. Unfortunately for those of us without time to peruse the store’s inventory online, then battle through the tiny aisles to hunt for the bargains, it looks like we’re destined to overpay or go to the grocery stores with loyalty cards.

I’m an employee of Spouts and every so often we’re given mobile coupons for free items. Normally after we clip the coupon and have received the item through check out the coupon is taken off of the app. Recently that has not been the case. The coupon remains in my list as of it hasn’t been used at all. The other bug I have discovered is again in the mobile coupon part of the app. When clicking at the bottom of the page to go to the next page it only refreshes the first page. I figured leaving a review was the easiest way to let you, the developers, know of these issues as I see that you’re fairly good at responding to those who have left a review. One suggestion I would make is that you include the location an item could be found within the store. It may seem like something redundant to include but the way Sprouts chooses where to stock some of their items is really quite out of place for most things and a lot of customers have difficulty finding stuff most of the time. It might be more trouble than it’s worth on your behalf but it’s just a suggestion.

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This app is ok - a HUGE improvement over what it was a year ago. Love that the coupons tell you if you’ve got the item on your shopping list or not, and that you can add the associated item to your list from the coupon screen. However there are still some things that aren’t super convenient. There’s no way to clear your whole shopping list at once. Each item has to be tapped individually, twice. Once to delete, and again to confirm the delete. That’s 50 taps to get rid of a 25 item shopping list from last time, just so I can start the new one. Just no. It’s enough to make me not want to use the list. As for making a shopping list, being forced to choose how many pounds I’m picking up of individual produce is irritating. Just give me a button to “add to list,” default it to 1 lb (with ability to change it if you want to) or qty 1. Basically as a user you want to have to touch an app as few times as possible to get your task done, and in this area they’ve missed the mark. A couple hundred taps just to make a shopping list is A LOT. I’m sure it’ll get better with future updates.

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I love what the sprouts app does, but I don’t I don’t really love how I have to get there. It’s a little difficult to navigate. Design really should be reconsidered. No drastic change to the concept, just maybe more easily discernible buttons and tabs. Also having to scroll to the right to get to the digital coupon button is slightly annoying. The side bar is a little strange because you could easily put all those options on the front. I would highly suggest if you did place all buttons on front for the option to be to scroll up and down not left to right. This is what most people are used to when using the most frequented apps like Facebook and instagram. Lastly, the handwritten-like font is not quick to read. I get the whole farmers market vibe, but for an app it needs to be something a little more simple to the eye. As far as use, it’s kind of awesome. I definitely find myself looking for and using new coupons and the hello savings offers. Never use the grocery list option though. Hope this helps. Best of luck.