SALLY BEAUTY

I’m so glad Sally Beauty finally has an app. The only thing that I would love love love to see is a list that I could save my favorite products to. I would also love to see that when you view a prior purchase details the actual product information & price were available not just a picture.

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I received a coupon in my email, went to Sally’s to make a purchase and was told the coupon had to be in my account in order to use. I verified that the email I received the coupon matches my account info. They told me I had two profiles neither had the coupon. They proceed to tell me they can’t scan the coupon even though there is a scan bar on the email. Then I go home very frustrated and download the app and there is a coupon. Please pull it together, why send emails with coupons if they can’t be used. Tell us to only use the app. This would have saved me some embarrassment. There is no place to report issue in the app. Which could have saved you this embarrassing review.

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I placed an order over a week ago and nothing’s even been ship despite it saying they ship the next day. No confirmation, no tracking nothing. I should have received my order by now. There is no way to cancel and order once sent either. There’s a way to click on refunds but when I click on it it says I can’t bc my items haven’t been delivered yet. What a waste of time. I’ve emailed customer care 3xs and haven’t heard back yet either. Never purchasing online ever again. Just go to their store and get your items IF you absolutely have to. Going to be looking for a new beauty supply store now.

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The only thing this app is good for is pulling up coupons. It stopped letting me add things to cart, some of my coupons stopped working, it doesn’t show everything that Sally’s sells, and recently I tried ordering from the app where I used two coupons that covered my purchase and I’m elite so I got free shipping. After putting in my order it charged me for shipping despite being elite, I had to cancel and call to get my coupons back. This whole app is a joke you have better luck going to the store hoping all your products are there 🙄 You should also work on showing whether or not a product is in stock at the stores online and in the app.

I have been a loyal customer of Sally beauty for over a decade. This is a one stop shop for anything hair, skin, and nails. On top of an already amazing product assortment - Sally Beauty has been brining in tons of new lines. Customer service in store is always exceptional, and I am so happy to see there’s an app!! You can get online exclusives and see all of your reward cash all in one place now!! Fantastic Job Sally Beauty!!!