Rentalcars.com Car rental App

The app is fine in general but, importantly, it did not allow me to view the rental voucher without a network connection (I was sure to access the voucher in the app before I left home). I was traveling internationally and did not have a mobile data plan at my destination, so the rental agent had to search for the reservation through their system. In the end there was no reason to download the app as it failed to accomplish the one thing I installed it for. It would be even better would be if we could add the voucher to Apple Wallet and not use the Rentalcars app for redemption at all.

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I rarely write reviews. I hardly ever return anything to a store. I just learn lessons and move along. However, every so often a company will deserve solid praise - or another company will warrant a warning to those approaching them after me. Please take heed from my experience, as well as others who have written here before me. DO NOT GIVE THIS COMPANY YOUR VACATION MONEY. I paid for 3 weeks rental for my trip to Sweden many months ahead of time. When I got to the Hertz counter, I ended up spending nearly an hour there. And I was the only one there! Short version: they had only a record of my paying for half of the total owed, when I prepaid 100% months ahead of time. Back and forth between the guy at the counter and his superiors in another location - with the guy reading to his superior from my iPhone conformation page. Final verdict: I owed an additional $275 dollars. Half of this was a change to leave the car in a different location from pickup. I already paid this additional fee when booking. Coming here after the fact I see my experience is not an isolated incident. I WILL BE GOING FAR OUT OF MY WAY TO WARN AS MANY PEOPLE AS POSSIBLE TO STAY AWAY FROM THIS SNAFU COMPANY!!!

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These guys are thieves to begin with. They bite into your money like rabid bulldog and would never let go no matter what. My last booking with them is a perfect example of their ‘strategy’: * First, they told me they are willing to help me but they cannot refund or modify booking since pick-up time was over. I wonder should I’ve arrive a day earlier to check if everything will be OK by the time of booking?:) * Next session with support they could bot modify the booking because it was not ocer yet. * Then they just tried to ignore me several times until I’ve changed the subject of question. * Then they just tried to refuse the refund. * Last step, they refund me 0 but took a cancelation fee which miraculously was equal the amount I’ve payed. Liars and thieves that’s it. Oh, the software is also helplessly stupid. If you’re in the help chat and operator asks you to double-check booking or do search or anything out of chat window, the chat window is closed, you’re transferred to next operator and start explaining from the beginning and so on in the loop. But, it helps them say ‘time is over’ which happened to me. It basically is a useless piece if software that inside acts like a browser window. I had to run them both side by side to avoid being kicked out of chat, so I’ve seen that. Avoid at all costs!

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After placing my first ever “booking” with this company through this app today, i called the rental car office to confirm rental and find out about hours. i was told they had no cars in stock this afternoon, depsite the app advertising several cars available for today’s date. i am glad that i did not drive all the way there (rental office) before finding this out. I thought it may be the fault of Avis/Budget and their inventory not being updated, but after seeing another possible rental available at an Enterprise location, i called their location to confirm availability; i received the same response “sorry, no we do not have any cars in stock today, but we have a pickup truck!” There were again multiple different classes of cars advertised on this app as being available for pickup this afternoon at a specific time. i sincerely hope that this app is not a means of obtaining personal information of individuals under false pretenses and having that informarion used for any orher purpose. Can anyone refer me to whether the company is authorized to sell the personal info submitted into its app/website to third parties? I certainly hope this is not the case, as i do no recall accepting any such agreement when placing a “reservation”. Wonder how their app store score is so high?

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This was my first time with this app and it was horrible. I have booked cars with Many other travel apps and never been denied the rental due to an Artificial time window. With varying travel times one expects that there would be delays on pick ups but not these folks. When delayed in my pick up time they pointed to a note at the bottom of the terms and conditions that states if you aren’t there at the reserved time then it is deemed a “no show” and the voucher won’t be honored. I have NEVER had that experience with any other app or rental company and I did “show” on the date in question albeit not at the exact time. They offered to charge my again for the same rental I already paid for! Gee- thanks/no thanks. Go with the names you can trust. This is a sham. I will never use again. Deleting this app.