HyreCar Driver - Gig Rentals

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I really want to start by saying: FIX YOUR CUSTOMER SERVICE! PLEASE!!! It’s absolutely horrible, I had to return my rental immediately because it stalled on me and caused someone to hit me exiting the freeway, and when I reached out about this the agent was painfully inconsistent in communication and even dropped off in the middle of the conversation after only sending two messages. About a week later another agent notices that the ticket hasn’t been closed and apologizes for the delay, but it’s been over 2 weeks since I responded to her with no reply. I’m waiting on a pretty big refund and it’s been almost a month, I had to reach out to my bank and handle it from their end instead. The person I rented from was kind but didn’t have up to date documents and the license plate numbers on the paperwork didn’t match the car. He did actually go out and handle those things when I pointed them out but still, you all need a better way of tracking UP TO DATE DOCUMENTS so we can get on the road right away AND fix your customer service before making any other new updates because it’s bad enough to make someone stop using your service.

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Don’t post your car , listen people with experience and make your decision . Go read forum and others comments . It is a reason why I said that. If you car get in a wreck as mine two car did , hyrecar will take 2 week to submit claim to York insurance , after one week York will pay you 50% of whatever they think is the value of your car , 30% will be pay by hyrecar and 20% or 2500$ is the pay from the renter . Hyrecar contract said this 2500$ is the deductible , but it is bs , they put this amount as part of the value of your vehicle , and good luck try to find the driver or renter after a wreck . They disappear . The only way is if renter have a good credit score , but 90% of renter are just second class citizen can’t find a job . They won’t honor their responsabilidad of the wreck , they will blame the police investigator , the street , the traffic light , the sky or the moon if they can , but they will never accept they are guilty of overnspeed etc . Hyrecar will let you alone and good luck after that . I’m trapped in this business but if you want buy my vehicles please let me know . But after I pay off my car loans I will sell them and start other business and stay away from hyrecar . You should do that too . Good luck if you don’t listen

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Called customer service about 20 times. Was transferred from one department to the next over and over and over. I was hung up on numerous times. I was told multiple times that there were no supervisors available. The car I rented broke down and wouldn’t start so I assumed they’d refund me for the days I missed although I was completely mistaken. They said they would refund then never did. They said that hyre car isn’t responsible for refunds and I need to contact the owner of the car. They truly have some of the worst, most condescending, rude, lazy employees and I wouldn’t touch this sad excuse for a company with a ten foot poll. Please stay away!!!!!! They will take your money, yes you through any problems never proving answers and ultimately leave you with no money, no refund and no car. If you talk to David in the claims department in Cali he will be sure to make your experience the worst it could possibly be and then hang up on you. Using this company to rent was truly one of the worst decisions I could have made. Use literally any other rental company!!!! This is not something you want to involve yourself in. Literally any company would be better than hyre car!!!!! Please take this warning seriously! Don’t get scammed!

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Do not post your car here. Hosted 6x. 4x has serious problems here. 66% chance of having serious problems from renter. One time got my car totaled and need to call police to return my car back. Owner still driving the car until called the sos system inside car. Spending 45 days and still waiting for collision claim. My insurance company totaled the car and HyreCar still not responding. 1x got 10 parking tickets got me to spend a day to fix it. 2x not returning on time and spend days to recover the car with renter and HyreCar. All have record. HyreCar does not helpful at all. They said both party need to handle with fair claim. If they will provide more assistance for owner to file claim, there will be way less trouble. Owners. Think of Uber driver can rent car way cheaper at FAIR. Why they have to rent here? They are all trouble drivers. Not responsible. They will mess up your car. Does not care about maintenance or had DUI or serious problems before. That is why they cannot own a car and cannot get a car through FAIR for $185/mo. I got 66% chance of bad rental experience. You might get worst. Again. Don’t list your car here

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The absolute worst customer service ever!!!!! They bug you almost daily to see if you’re ready/want to rent, to the point I blew up on them. Do they want me to contact them daily practically asking if they want to buy or sell a home? I think not. Not to mention super pricy, a $25/day car comes out to $45 a day with tax and insurance. Maven is cheaper, and FAIR is the best company you can rent from doing ride share, all you need is to link it through an Uber account. No minimum rides, drive for any company or however you like, and 70 rides a week w/ Uber you get a $185 bonus, or 120 trips for an extra $305, also if you rent a hyre car they will pay for your Uber ride to their location FYI! In my experience with Hyre not even with the customer service, some of their clients rent you BAD cars, and trust me when you’re trying to drive a 12 hr shift and you’re on your second passenger because the car is having mechanical issues, that is a problem. Just be careful there are better more affordable places!