REDBOX: Rent, Stream & Buy

I love being able to search for movies and rent directly from the app. Great for when I’m out and have the urge to rent a show. One feature that would be super helpful is a notification of some kind that lets you know that you didn’t return a movie after the original rental period. A notification on the actual app or an email would suffice. I recently rented a show and thought another family member had returned it. Four days later I got an email from redbox advertising something else. At that moment I realized I never got an email confirmation of my prior rental. Pulled up my account and sure enough, it’s still checked out. I had to turn my house upside down, but finally found it under the couch. Now I owe almost $10 because I had it so long. In this day of technology it would be super simple for an automated email or app notification to be sent out once the original rental period has passed. All it needs to say is something like “not done watching? You’ll be charged $?? fir each additional 24 hour period.” Something simple to jogged someone’s memory. Seems like redbox is trying to make big off someone’s forgetfulness. Not cool, redbox!

To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete the app, it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded the app and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from Redbox for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using Redbox I was never disappointed in the quality of the videos or games or the availability of them. I give Redbox 5 stars every day of the year, even if I am not using them.

I have been using the Redbox app for years and it has always been quick and convenient, especially when you only have a couple of minutes in the morning as you’re getting ready for work. This app has changed and is NO LONGER convenient. It is buggy! I went in as usual and when it can time to check out, it told my password was wrong. So I asked for a reset but the reset that was sent to my email didn’t work. I tried this twice! Then I decided to create a new email because I thought it would just be easier. Then, I went in to “create a new account” under that email. When I went to check out, it said it couldn’t accept the card and to use a different one. Really!!?! Here have NEVER been any issues in the past, and now all of these stupid issues?!? What a waste of time!? Why’d don’t you guys just leave the app alone? Such a hassle!

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We are done with Redbox. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration. Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.

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The Redbox app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list: 1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions. 2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it. 3. I wish as I was driving by a redbox I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it. 4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc. 5. I wish I could select movies that I want to see when they come out at redbox and get push notifications sent to my phone to let me know those movies are now available. 6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full. 7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie. I think I will stop there but I will check back often to see if any of these wishes have been fulfilled. 🧚‍♂️