StudyGateway

I love this site but it seems to run the best on the website platform. I struggle with it on roku, iPhone and tablet applications. As of recently I can’t even open the app at all on my iPhone! Help!! I mainly watch on devices due to my lifestyle. Sooooo, please fix this or I will have to cancel my subscription. I’m just not able to pay for a service I’m not able to use to my satisfaction. Thank you in advance! :0)

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I writing this for the iPad app, not iPhon or website. I thought something done to the glory of GOD should be at a higher level. Sadly not true with this app. From what I can tell the content is great and suspect the creators won be horrified if they knew how poorly their service to the LORD was being implemented in software. Apart from being unusable on iPad if I go to the app support page hyperlink just above these comments I get page not found on the Harper Collins website. These are simple things that should have been fixed before going live on even the entry level app by inexperienced team. How this is in the store for two months (possibly longer) without the developer knowing about would normally get people fired on a mediocre software team. The content looks great, c’mon HC step up your game, or move this client to someone who cares.

I believe all of the reviews must be old; maybe before an update?? Because I have had zero issues with this app. It is extremely easy to use and works great! Makes it so convenient to watch the videos instead of having to use my web browser. I love it!

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I cannot get any sound on the app. I have deleted and reinstalled several times per their only recommendation. I made sure the sound wasn’t muted, rebooted my phone. Everything I could think of. When I came back to reinstall again I realized that I am not alone. Apparently it doesn’t really work for iPhones. I chose a subscription with the idea I’d be able to use the app. Well I will be ending it after the trial. Maybe if they lose enough money then they will consider fixing the problems for this thing.

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If I could give no stars I would. This app just doesn’t work. I have never heard sound from the app at all. I contacted support and they suggested I reinstall the app ( I had done this before contacting support). There only other suggestion was to see if I had muted the sound on my phone. I stream all the time through other apps and have zero problem. This is not an isolated incident so I guess there is no fix for this and the app is otherwise non functional