ParkColumbus

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The use of this app and the new parking rules in the short north are harmful to everyone. An area known for its bars and restaurants now limits you to a 3 hour parking limit that requires you to move your car to a new zone (not even new spot) after your limit expires. You also can not park after 10pm which effects workers and patrons of the establishments. Definitely can not have a drink with a meal or go out for drinks when you are forced to drive every three hours to find a new spot. Let alone feeling rushed at dinner to go move your car. Why would I want to visit friends who live in the area or go out when the parking situation is now worse than before? I’d appreciate if the developer of this app would make known the frustrations of its users to the Columbus parking authorities. You obviously work for the parking authority so please make them aware of our frustrations.

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I live in one of the new zones. My roommate applied long ago and has heard nothing about his application in weeks. You can’t pay for extra guest passes through the app, despite that being the only option. You have to change passwords to even make it work. The app basically just brings you to the web page to log in anyway, so what’s the point? Moreover, what’s the point of doing this electronically in the first place. A sticker on residents’ cars and a rear view hanging plastic permit for guests is no issue and avoids all the ridiculous “we can’t process your request at this time” notifications you get when trying to pay for extra guest passes, which I wouldn’t need if my roommate didn’t need to use my guest pass to park at his own house.

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This group needs to hire some UX specialists - or they need to communicate better with the parking authority, because the representation as to what is supposed to be happening but what is happening are two different things. Now back to the UX - If some one new to the area can’t figure out how the signs on the street are supposed to coordinate with the app then it doesn’t work! The interaction between the customer account portal and the app is so bad that it feels like going back to a website that is a decade old. It is the developers job to make things work for the group that has hired them, this developer obviously hasn’t figured it out - at least in Columbus.

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I was moving into my new apartment and left my car parked in one of the spots below my garage so my parents could park in my spot to move me in. I used this app thinking I’d be fine for the 3 hour limit since it’s posted all over the garage to use it (the garage is park place Columbus connected to the Wilson place on OSU campus). I go out when I have about 5 minutes left on my meter to move my car back to my spot and I see a parking ticket on my window for $20. Apparently the app and garage do not communicate properly when people pay for their parking. Not worth my time and money to use if it’s not going to actually work.

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Besides this whole electronic parking being prohibitive to people without smartphones and the outrageous price jacking up that has occurred with the roll out without a vote, this app is terrible. If you pick a wrong vehicle and immediately realize it, you are out $7. Did you pick the wrong zone? Out $7 more and then pay another $7 and hope you have everything correct this time. The fact you can’t make any adjustments within the first 3 minutes is a shame and a scam.