Pets at Home

I love shopping at Pets at Home, I have been a customer for over 7 years, but trying to use vouchers on line is a nightmare! Why give VIP members vouchers for money off and then you can only use 1 at a time on line? Then without warning they put the order value up by £4 to £39 before you qualify for free home delivery! I always order 15kg bags of dry dog food as I don’t drive I get them delivered to my home address, but now if I use a voucher for money off I have to pay more for delivery, so why bother giving out vouchers if you don’t get any benefit from them!! Very disappointing Pets at Home!!!

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This app used to be good but now it takes forever to load most times it won’t work. It also tells me I have 4 notifications and when I finely log in I have 1 or none 🤷🏻‍♂️.I used to get some really good discount on AVA dry food and always took full advantage of it even if I didn’t need it but for some reason all I now get is rubbish offers for fish or other pets that I don’t have. What good is fish food for my dog get real guys. I’m going to go back to my old supplier as I always get discount no matter what I order. I will have to go back to a different brand but royal can Is still very good. I fell like I have been lead in and now you feel I’m a forever customer so I don’t matter YOUR WRONG I spend hundreds of ££ in your shop and get very little back our las spends very little and she gets loads of good offers on her app also in the post. Treat everyone the same or don’t treat anyone to anything from what was a loyal customer

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I’ve been shopping at Pets at Home for 5yrs. As a VIP member the voucher scheme has been a real factor in my loyalties. We buy Burns dry dog food in bags of 15kg which is £50. In the past, I would receive in the post, a 10% off voucher if you spend £50, every month. Then vouchers stopped arriving in the post. So, I was able to tel-call the VIP team and the customer advisor had the discretion to offer a 10% voucher over the phone. Over the past year or so, the customer advisors are no longer able to offer the vouchers. All the vouchers have stopped arriving in the post. I can use vouchers on the App, but the value of these vouchers has decreased. I no longer receive the vouchers I need. The App is now the only teal way to use the scheme. It’s a shame as we are now looking to buy the food in-line as it’s cheaper anyway but less convenient.

We use our local Pets At Home in Southend and love it! The staff are knowledgeable and very friendly. If we need to ask questions regarding products then they are more than happy to help. Used them since they opened in Southend. We have many pets and always feel comfortable in the store. When we recently got our puppy and went shopping in store, the staff promptly took puppy and looked after her so we could shop without having to worry about trying to hold her whilst looking at products. Absolute stars!!! Keep up the good work!!

I cannot fault to staff at my local Emerson green site. However although when they need to check certain stock on your internet it’s like they use a different system. Ive tried using both the app and looking up things myself at home through google or other search engine I find it inefficient, long-winded and inefficient, which is excessively annoying as I like to see exactly what is available before fighting the traffic and lack of parking facilities - and then being told that because your Emerson’s Green branch isn’t the biggest, I can’t even go into this branch to do further efficient research.