PenFed Mobile

I have been with PenFed for three years and the app has come a long way. The made me proud when they gave you access to do bill pay on the app. I was extremely happy when the app finally allowed face recognition for log in. It was such a hassle to go through that extremely long log in process. But now, they need to catch up with the times on security. They need to make it so you can lock and unlock your card from the app. It would be so much more secure and worry free if we could do that. If they do that, then we can get petty and request the penny savings that take the change from your purchases and put it in your savings account. I know, that’s asking for a lot. Thanks for reading.

The new look and feel is pretty nice. But I have had issues with the new app. It froze several times when trying to deposit 2 checks this past week causing me to spend close to 30 min for what used to be a very simple transaction in the old app. Next item of concern, I was either logged out or could not log in using the Finger-print technology. Love this technology, but not if it doesn’t work as designed. I use it on a regular basis with other apps without a problem so I know it is not user error. Also, PLEASE PUT BACK THE BALANCE AMOUNTS WITH EACH TRANSACTION. I cannot tell If my overall balance is updating when many transactions are happening within a short period of time. And lastly, I often move between this app and other apps on my phone while trying to conduct business, I find it VERY ANNOYING that it logs me out the second I leave the page. Your app should give at least a 2 to 3 minute window of idleness before logging someone off. As a suggestion, please list somewhere on your app where we can use ATM’s without incurring a fee, like CVS, Walgreens, and Navy FCU’s. I really didn’t want to have to call and speak to someone while driving home on Friday just to pull cash out of my bank when all I wanted to do was look on my phone before I pulled out to work and know which direction to head in. (For the record, I’m not opposed to chatting with people, but sometimes, it’s a timing thing.)

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I was a member of a local credit union that was taken over by another and then taken over by PenFed. PenFed’s online banking and app pale in comparison. They take forever to show your pending charges or to have things clear. It gets very confusing and has caused me to incur several fees from forgetting about charges that show up days later. I understand it is my responsibility to track my spending, but I haven’t had to in such a long time due to technology allowing me to know my true balance immediately after using my debit card. As the bank for our military, they should have the most up to date technology as it is available. They also seem to process things in a way that maximizes the number of fees the customer will be charged. I am in the process of switching all of my accounts to a different bank and cannot wait to have the hassle of writing down every single charge and bill payment be a thing of the past! Get with the times PenFed and update your online presence and processing times!

I was with the CEEFCU for years and made the trip to the local branch to do my banking. When PenFed took over their banking, I went to the federal building downtown thinking about closing out my accounts due to the distance. There was another client there who did just that. I decided to try the app. It had some bad reviews at the time. That was a few years back. I had one check I couldn’t deposit several years ago and I had to mail it in. I haven’t had any more issues since. And I haven’t been back to the Federal building in years. I’m glad I tried the app! It changed the way I bank.

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I've been using this app for years with no issue, no complaints. The recent upgrade, however, resulted in a horrible mobile deposit experience. Developers note: the camera takes sooooo long to take and save the picture of the check. And when in full screen mode is almost impossible to scroll up/down without touching the image (no white space on the outside) so I ended up in the picture viewer so many times unintentionally. Guess what? You can't exit picture mode without taking a picture. If you do, it will dump the picture you've previously saved. I ended up taking the same picture (note I mentioned it takes way too long to take and save) like 10 times before I was able to move on. Please fix. I loved this app before.