Patient Gateway

Haven't been able to use it in 2 months. Crashes immediately every time on iPhone 11pro. Looked for updates but found none until today. Downloaded update and same immediate crash. Finally got it to work by first deleting the old app then download Patient Gateway again and it works now. You just have to put in your credentials again and select your preferences again. So it's not an "update" but rather a "replace." There are still things you cannot do in app but need to go to full site via a browser.

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I don’t usually write reviews, but these problems address the needs of patients so I think it’s important to write about. Notifications for my “To Do” won’t go away and aren’t relevant any longer (I have a notification from 2002 that has most definitely been addressed by my doctor - why can’t I dismiss this?). I’ve been trying to do something as simple as edit the pharmacies I have listed so I don’t accidentally keep sending my prescriptions to the wrong location (a pain that also causes a delay in receiving my medication and wastes everyone’s time), but it’s no where to be found. If half of the buttons on the main page bring you to the web or aren’t responsive to mobile view anyways - why bother having it in the app? The old app may have had a dated design look, but it wasn’t overwhelming with unnecessary/not working buttons like the current one.

I recently downloaded the app. I found it very useful: easy to check appointments, test results, pay bills. The lab test results are displayed in a visual and easy to understand way. I have 3 suggestions for future improvements. 1) Enable each lab results to be displayed longitudinally, so patients can see the changes across time, same as checking stock price by weeks, months, years. 2) Add BMI. 3) Automatically generate a list of all physicians and RNs patients recently visited and enable email access so patients can send email to their providers if they have follow up questions. Thanks for making access complex EHR information efficient and helpful!

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App used to be almost unusable. After refresh, it is still institutional, but much easier on the eyes and easier to use. Login could be sped up with Face ID integration, just like my bank. I took off an additional star for lack of iPad support. Your App Store page says iPad compatible, but running an iPhone app on the iPad is hardly what people expect. Full iPad support, please. This is my primary computer, and I would prefer to avoid going through your website if I can.

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The app is functional, but it’s inexplicably missing common features that any app in 2018 should have. It’s basically a half-baked attempt at replicating the website. -you must login with your password EVERY TIME you use the app; no Touch ID or Face ID, or even a simple PIN option. If you use a long, complex password to protect your medical info... enjoy entering that manually each time you launch the app. **EDIT: it seems that Touch ID is supported, but Face ID is not supported. So if you have an iPhone X, you must continuously enter your password. -no push notifications, so when your doctor sends you a message or there are new test results, the app can’t tell you. -in general, lacking basic features you’ll find on the patient gateway website (like being able to find messages you previously sent to your doctor). Hope it becomes a real app someday soon...