Panda Express

If a restaurant ever needed an ap it's Panda. Love to go and grab some quick chow from then but it never fails, nobody who works there or eats there has any idea what's going on. Ordering on the ap saves you the time and frustration of dealing with inept service personnel and the morons who have never seen food before and have to ask questions about every single item. Panda could double its sales if they could just figure out how to move people through the line. At least the product is dummy proof and the ap lets you pick up a quick meal with only about a 5 minute wait when you arrive vs 20 minutes per person in line ahead of you when you go in.

response required

This app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.

The app is fast, responsive, and easy to use. Placing an order is simple and easy, and there are pictures of the food for those that prefer not to read. After ordering you are given a time it will be ready for pick up. When you get to the store, you just walk right up to the register and tell them your name, then they hand you the food and you can walk right out. It’s very streamlined, but the lack of Apple Pay as an option is disappointing. The whole order is printed out on the receipt with all the details. However, despite the order being clearly printed out, exactly as I order it, they still tend to get the order wrong. When I pick it up it’s packed up in plastic bags that are tied off making it too time consuming and awkward to unpack all the bags and check everything to see if the order is right. The app loses a star for not accepting Apple Pay. The lack of attention to detail by restaurant staff has nothing to do with the app, I just wanted to bring it up since it’s not usually an issue when ordering inside the restaurant.

I recently moved from the Bay Area to Modesto - and eventual bought a home in Newman. I love my new home and Newman - but by the 2nd week of living in Newman - I realized that there were NO restaurants here in the West Valley that serve any Asiatic Cuisine! I panicked and went through Sushi and Kimchee withdrawals for 6 weeks / until I stumbled upon this Asiatic Oasis in this Burger-centric Desert that I now call home. I historically order Pickup via the App - and in each and every ordering episode - they get it RIGHT - they have READY ON-TIME - and the quality is ALWAYS consistent - and best of all you get your monies worth!!! So thank you again Panda Express Patterson - your effort’s in delivering healthy and delicious food - that is both pleasing to the eyes and the palette.

response required

I mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip the app and wait in line .