Oticon ON

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Several frustrations with the app. Compared to the functionality of nearly all apps I use. The aids are slow to respond and it doesn’t maintain settings. The open boost feature does seem to help. Streaming works only intermittently, sometimes one ear, sometimes the other, often neither, and I have to constantly reset When used with the TV interface be warned that when you turn it on it is at full volume! There’s a lot that could make this work better and I don’t understand why it can’t be improved. I don’t have near these problems with other Bluetooth devices. Oticon is apparently struggling in comparison with many other apps and technology. I know Apple changes their IOS often without warning but Oticon needs to figure out what others are doing. I hope this changes soon! I would not recommend these expensive appliances until they fix technology.

Ok i have followed and read a ton of reviews on this app. There is one thing that i have not seen spoken about. If you install this app and try to bluetooth connect to it directly than your in for a world of hurt! After ios 11 you HAVE TO “FIRST” GO TO SETTINGS/ACCESSIBILITY/HEARING AIDS ON YOUR PHONE AND CONNECT YOUR Hearing aids directly to the phone! This is an Apple IOS change. After you have done that that open the app and it than bluetooth connect to your hearing aids. It is a 2 step process. First accessibility CONNECT and than after connected there ,open the Oticon app and connect in the app. What I am reading is people are trying to connect directly with the app. YOU CANT! Ios 11 and above does NOT work this way. People connect your Hearing aids thru the accessibility FUNCTION BUILT DIRECTLY INTO IOS FIRST “it will not work unless you do that first” than open the app and connect them there. Yes it takes a bit for them to connect every time but after they do the app functions properly. I hope this helps someone out. BE SURE THAT YOUR CONNECTED THRU ACCESSIBILITY FIRST!!!!!!!!!

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Overall App is good but the Hearing Fitness is the worst I’ve seen on any app. The old App monitored this a lot better and more accurately. I didn’t up this App to my phone it downloaded overnight on its own. Wish it hadn’t and have been told by Customer Service I can’t redo it. Have contacted Customer Service several times and have been told they are aware of the problem and are working on it. The last rep I spoke to told me that all was fine and to make sure the App was on and open at all times. Have consistently monitored this and it will go for hours before showing any time and sometimes at The end of the day will show total hrs. A complete mystery to me! If someone designed this App why in the world can’t they correct this IMPORTANT feature for so many? Thanks for any input you can give me concerning this. LOVE the hearings aids (Opn 1 with power receiver) but not the App!!!!

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I’ve had my new hearing aids for 2 months now. In that time, I’ve grown to really enjoy what this app could do once paired with my aids. Being able to get alerts, listen to music, hear better when making calls - all really nice changes to my life. Having said all that, there are some major problems. Lack of online support, updates to improve the app and its features, and frequently disconnects when changing batteries. Apple iOS recently updated, and now the app no longer works at 100%. I can no longer receive alerts to text messages, emails, weather updates. I can still hear when making calls and listen to music but that’s about it. There needs to be a dedicated team to managing and improving the app. It’s frustrating that there’s a lack of communication between the company and its users.

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Two things work on this app. Volume control and find my hearing aids. The rest is a mess. Hearing fitness doesn't track your usage even remotely close to actual hours. Some of the screens shown in app advertisement such as adjusting base and treble sine wave does not exist for me. I miss being able to adjust hearing aids individually. Choosing between your programs makes absolutely no difference in perceptible hearing ( this may be an adjustment issue). Lack of any kind of depth in the instructions , for instance hearing health , even though phone is in same room do I have to open app and make sure im connected each time I put hearing aids on? I hope you can make some improvements to this app soon. My opnS1 hearing aids are wonderful , I hope the app will someday reach the same level of quality and usefulness