Office Depot - Rewards & Deals

Originally had problems with ver 9.12 but were fixed with latest update to 9.13 !! Now there is no freeze app, everything working good. I kept the original comment for reference only. Using latest version 9.12 and iphone 7-plus with ios 12.4. I installed it, log in, use it and everything works ok. But if you are closing background apps by double clicking the home button and swiping up, the next time you open the app it only shows a white screen with officemax/ officedepot logo, nothing else, no even for a few minutes. The only way to fix it is to uninstall the app and start over.

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Within the app, I have toggled off the three notifications settings to indicate that I do NOT want notifications for special offers, nor do I want personalized alerts of any kind. Lo and behold, the app is still sending me push notifications about sales and discount offers every week. This despite the settings being toggled off. Additionally, I placed an online order two months ago which later indicated the order was ready for store pick up. I picked up the order the very next day. Two months later, the app is still showing me a red notification circle with the number 1 inside it as if I have not picked up my order. I have opened the notification tray, I have looked at it forwards, backwards, sideways, I’ve clicked it fifty times. STILL the red notification circle is showing as if I never picked up the order. Atrocious and frustrating! You will lose me as a customer simply because of frustration. Fix your app and do better programming so your app operates the way it is supposed to.

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Went printer hunting, and I see some great reviews on the printer I was interested, the cashier that was ringing me up, mess up on my cards, I was charge 3 time and and the the cash register freeze up, the manager that was on duty came out and take to the other register, was not able to do anything, she stated I need to contact my bank for them to devotee charge, I waited few days because it was Labor Day weekend, finally when my bank cleared everything, I contact Office Depo and ask for manager, I spoke with Michelle and explained what happen, I ask for the the printer she stated she was looking for it and she found back on the shelves. I went to the store to purchase the printer, she did the same transaction and it went smooth, I ask Michelle what was the difference last week and what you just did, she lies to me and stated it was the network, I work in IT, so I ask her I would like to take out insurance on the printer, so I ask her why the machine did not offer me the insurance, Michelle stated she did not know. Very unprofessional.

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Trying to order an item for my son in college. If I put his name in the shipping address, his name replaces my name in the profile for my account and in the billing address. I had to do it at least a couple of times to correct my name in he profile after I placed the order. My son’s name still appears on the billing address of the order which is incorrect. The payment appears to have gone through though?! It also still shows my son’s initials on the upper left corner of the screen even though I corrected my name in my profile?! One more, it took the phone number I had for my son with the shipping address and added it to my profile. At least this time, it did not replace may profile phone number. Bottom line, this app needs serious debugging or it may simply not worth the hassle using it.

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I tried to give Office Max another chance on the rewards account app and I have downloaded/re-downloaded this app over 6 times already just trying to use my account and it NEVER lets me login. It let me create the account the very first time then logged me out and my account ceases to exist again, never letting me login again. There’s always an error when I request a new password and when I try to request my login (thinking that’ll work) it says my email doesn’t exist. Then the app takes me to create an account and I can’t because my phone number is linked to an account.....😑, one of which doesn’t exist for app purposes apparently? This is exactly why I have gotten rid of my “rewards” account before because I never actually get to use my “rewards”. So I’ll be deleting the app, again.