My CenturyLink

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Guys, I have a few bits that will improve your customer relations vastly! First off change account numbers to reflect user phone numbers. No one and I mean no one is going to remember their centurylink account number for log in purposes... I’m sure there’s a sensing technology that will see its you upon attempt and bang you’re in. I couldn’t even get past the log in page as my wife is the owner and I’m secondary on the account. We’ve been almost 24 hours without internet access and she is in nursing school... huge bummer there. It’s a company and they have employees so guys take it easy on them. If you have a problem pose a solution! Hope to see a better app.

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First I came home from a trip in October 23 no inter net access . Nothing the tech told me to do worked ! He claimed I was receiving WiFi signal . I WA NOT Isn’t it strange that none of our devices showed WiFi connection????I scheduled an appt for Nov 18 for a tech to come out . Kept getting emails saying it’s not a WiFi issue and if the tech comes out and doesn’t find a problem I would incur a charge because they are not network techs. Yesterday evening by some miracle ( I’m being sarcastic) WiFi reappeared on our portable devices but no connection on the pc. I tried to cancel appt it would not let me . I connected to a chat and that tech could not cancel appt. Really????? I reconnected to chat this morning and guess what; that tech had no problem canceling the appointment. What a waste of my time!!!! Not the first time I’ve had less than acceptable service. Done now. Will be shopping for another provider! Thanks for nothing Century Link as my PC still does not have internet connection and it was working fine before we left. Also I had forgotten my CL password and your app is also not functioning correctly. It does not pull up the “keyboard” therefore I can not even type in my email address and requested so how in The blue blazes am I supposed to reset the password? I am so angry and frustrated. Will be calling soon to discontinue service. As soon as I decide which provider to go with.

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I just tried to open up app on my iPad yesterday and it starts to open and when it gets to the billing screen it just disappears. I deleted the app and re-installed and still is doing this. I have not done apple update yet either like the other reviewer did so not sure it is the software update that is causing it. It’s also not opening on my iPhone. Never had difficulty before. Update: The developer contacted me immediately to fix the problem. It was resolved within a few days. Thank you for the quick response! Apparently I wasn’t the only one with a similar problem.

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Run... runaway from this app and company. I don’t write many reviews and have never written one like this with such a dire warning. An insufficient app that takes 1 minute just to become operable. The support link takes you to your web browser. Let me tell ya, if you need that support link your going to lose at minimum 30 minutes of your life. Not one support representative follows the same trouble shooting script. The absolute worse customer service in my life, hands down. I’m stuck with Century link and have no other service providers. Good luck.

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This App is one of the worst Apps I’ve ever used. It takes 30-45 seconds to open to an active screen you can interact with. Then you still have to log in to do anything. Tell me why the weather or my weather conditions need to be displayed? C’Mon really? I just want to pay the bill. Anyone using this App is already a CenturyLink customer trying to get help with something or pay a bill. This App is like using a dial up modem to get on the internet. Worthless!