Mitel Connect

Love the app, but calls continually get pushed through my cellular voice network rather than my cellular data or WiFi networks. I’ve made sure calls over WiFi and data are enabled, and I have a very solid WiFi connection and decent data connection. Calls via data/WiFi are preferred because the app lets me know who’s calling. Calls over the voice network appear as if I’m receiving a regular phone call and only provide my company’s general number via caller ID and require me to press a number on the keypad to start the call after I’ve answered the phone. Would love to understand why this is happening and, if this is a bug, to get it fixed. The app is flawless otherwise.

As a Tier 1 Mobility Engineer, this app is really nice. It’s simplistic enough for end users so that massive amounts of training are no longer needed because there isn’t as much to play with. The old application for us required a lot of end user training sessions. This new app is nice for end users, not so nice for engineers and tech support but still, what you can’t control from the client you can control from the Mobility router. Just need to bring a few of the features back into it that we’re available in the past but I know the development team has been working on that in the monthly updates.

We just upgraded to Mitel and with the work from home thing, started using this for employees 100% at home, such as myself. I can place calls to co-workers which is wonderful. However, I have troubles hearing people when they call me. I have our support folks looking into this issue. The app also downloaded to my iPad and since I’m using that as a speakerphone since the sound is better than my iPhone, I tried to start the app but it said it doesn’t support iPad. Why?? Requiring a cellular connection is ridiculous when I have solid WiFi. Not to mention that I DO have a cellular data plan on my iPad. Fix it for use on my iPad AND make it suitable for landscape use (not just portrait) and I’ll upgrade my rating.

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My office just started using this app as we just got Mitel phones. It worked ok for a day - come to find out it was the older version. I updated to the new version - nothing works. The App asks me “How to make it better?” Have the app work as it should! I couldn’t even send the survey because it says my email is not configured on my device. Really? I’ve got 3 email address that deliver to this device. Problems: It is not ringing my mobile phone as if it is a mirror of my Mitel office phone. It comes through as if forwarded from my office phone with the caller ID of my office. This is using it on an iPhone. All settings are what I was told to use. I deleted the app yet my office phone still forwards my calls to my mobile phone! The old version worked. This new one does not.

One of the selling point of this app was that I would be able to use the app to make and receive phone calls anywhere that I was connected to Wi-Fi. When I have a Wi-Fi connection am I am using the app it works beautifully! The Challenge that I have encountered is that unless I am using the app, I cannot receive phone calls such as the intercom call asking if I can take the call. All in all, this is only a minor annoyance. I am still able to mask my cell phone as my office, and that is a huge help. The other downside that I have discovered is that the app does not play well with the VPN on my phone. Unless I disable the VPN, The app will time out before making a connection to the server.