ConnectWise Mobile

The PSA market is crowded with a lot of really hideous looking applications and ConnectWise hasn’t been any different in the past. This latest attempt at a mobile app by ConnectWise has a modern design and while the features are lacking, to some extent it’s what makes it actually really good, it lets you do the most basic things really easy which its desktop counterpart can sometimes feel overly complex to do in. Bug: The header area on the sidebar gets cut off on the iPhone X, not sure how they would miss this during testing.

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I find this app not very useful for our business. Trying to find the information we need is like pulling teeth. And now that iOS 13 is out with dark mode, which I use, filling in the information in a time entry is impossible to see what I’m typing. The background is black and the font is black! Who’s brilliant idea was it to not change the font color so you can actually see what you are typing? I have to type it in, save it so it goes back to the original screen so I can make sure what I entered was even spelled correctly. And why can I not delete an entry if I accidentally saved a time log to the wrong place? I have to open up my laptop and connect to Internet somewhere in order to change anything. Such garbage.

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I’ll give the interface 5 stars for sure - much cleaner and more responsive. I see great promise. In my opinion, the stopwatch feature is the absolute first addition needed right now. The sole reason I use the mobile app is to track time out in the field, so without that the app is completely useless to me. I don’t see them listed on the roadmap, but I sure hope they’re implied somewhere and will be showing up soon. Additionally, with the new interface, I’m really hoping to get an iPad version as well. I do a lot of work from my iPad, and not having to log into the full website to work from it would be a huge bonus.

The app is a decent start. Navigation takes a little while, especially if you are pretty far in to a category - you have to hit the back button several times to get back to the main menu again. I would love to see a way to search for configs for specific companies. The config search only lets you search a string, but I’d like to be able to apply a company filter so I can search only under that company. Also, for time entry, there should be an easy way to see the total number of hours entered for a specific day.

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I love the new interface and added functionality. But I’m having some major issues: 1) Configurations do NOT let you see the entire contents of Text Area fields, or Text or Password fields that run longer than the viewable area in the customized Questions area. There seems to be no way to expand these to view the whole contents, nor can you edit them. I’m still having to use the Legacy app which allows viewing of full contents and editing in configs. 2) After updating our SSL certificate which changed the Site name, I am unable to log in at all with the new app (nor can anyone else). When logging in, it just gives the error “Something went wrong.” Strangely, the Legacy app still works fine. Troubleshot for about an hour with Support, and they are needing to escalate it. Removing the app, clearing cache, rebooting and reinstalling are not working. Please fix these issues!