Megaplex Mobile

The updated app is great. It works well and I really like the interface. Easy to see movie times and what’s playing!

Love the idea of curbside popcorn!!

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I was looking forward to a big tub of popcorn through this whole covid craze. Looks like my theater has curbside pick-up but the app keeps showing an error when I go to view cart. There's no option to order online or over the phone. Super disappointed. Should I just show up to the theater?

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What business that makes as much money as Megaplex launches all new technologies at the same time that do not work. Aside from kiosks not accepting phone numbers for rewards and now having to stand in line, making the kiosks useless for frequent points users... but this app took away everything I could do before. It doesn’t save my rewards number and doesn’t pull it when giving my phone number. I can’t even do that at the theater unless I’m talking to a person face to face. It doesn’t store my payment information. And on top of it all, I set the app AND phone to not receive notifications from this app but every time I’m within a mile of a theater, my phone starts blowing up with pop ups telling me I’m near the theater, even when I’m in a movie, it is popping up every 15 minutes or so, I have to turn my phone completely off to get rid of the obnoxious notifications. I had to delete the app because it was so frustrating... especially after speaking with a manager at a theater asking about the app and kiosks and his reaction was, “we’re working on it”... (uh... for almost a year?) You don’t launch a product if it doesn’t work yet! I advise returning to the old one and relaunch this one after the kinks have been ironed out.

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The transition to the new app and rewards system was unfortunately a total failure. As a very loyal customer, it pains me to say this but it’s true. I’m only writing this review to provide feedback as a favor from a loyal patron. I really hope someone reads this: 1. Choosing rewards online before I go to the movies is so non-intuitive and clumsy. Not to mention the fact I have to login to a different account to do it. At a minimum, make it available in the app. Better, make all the items worth some value and let me just get it right at the register. 2. In order to search for movies, I have to “add” them to my theaters. What would be easier is let me shop all the theaters and allow me to choose a favorite or something. I live in South Jordan and I almost gave up when I was in St. George last week. It was that bad. 3. I can’t store payment information in the app and the intervention with the payment processor is so clunky. I can’t even use a password manager to auto fill credit card information. The fact that I have to manually enter everything including my address is a horrible experience, and effectively a dealbreaker. I realize it may sound like I’m asking a lot, but this is the new standard. There is no real loyalty anymore, only convenience. And, the new systems have ruined a process that was oddly more convenient.