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I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.
When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back. Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.
Usually ride with Uber but after receiving the customer service I received from this gentleman that picked me up I will now be going through Lyft. He not only asked if I had the AC on me which in Texas it’s incredibly humid and hot so that important he also offered me a bottle of water from his ice chest so it was cool. He asked if there was a radio station I preferred instead of listen to the radio though we had great conversation he was a very safe driver and got me to myDestinations in a timely manner. If there is a way I could rate him higher I definitely would and if there is a way I can choose him as a driver again I would like to do that. I think left obviously those do a thorough check to pick their drivers and make sure they have customer service and like Uber. Are usually get weird vibes from the ride take it from Uber and feel like the drivers that are male hit on me and our inappropriate in the language they use this male. Was a gentleman and I was able to open up to a conversation about my husband and he was able to open up to a conversation about his wife I felt real comfortable because I am usually weary about male drivers but I felt completely safe driving with this driver very sweet guy.
Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.
First, let’s address the fact that there still is no watch app. It was great when there was, and you would think that since the Apple Watch came out with the cellular version so that people wouldn’t have to have their phones with them at all times, Lyft would think about this and make it so that people wouldn’t have to have their phones as appendages, but apparently not. Lyft has move backward in time and regressed to only requiring phones. Then, no matter how many times I have updated my app, my app looks different than my husband’s, though we have the exact same phone. It doesn’t just look different, but I’m still stuck with that stupid gang sound that is so outdated. Lastly, if you’re going to give a 25 or 50% discount, then give a 25 or 50% discount, and that means on everything, don’t add the fees after the discount. Lyft could afford to eat 25 or 50% of the fees as well, making it less confusing when trying to figure it out. 25 or 50% usually means I only get a sixth off when i’m getting 25%, and a third off, when I get 50% off when doing the mathwhen you add in all the fees. Makes it hardly worth it to me. Makes me wonder what I fought for when fighting to get ridesharing here a few years ago.
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What people are saying:
"Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show
“Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time
"In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age
"Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company
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