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Public Ride Sharing & Travel

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529379082 info
Category
Travel & Navigation
Current version
6.5.31
Price
Free
Size
246 MB
Last Update
Nov 13, 2019
Platform
iOS

User  Reviews

Reviews 6 663 821 Avg. Rating 4.9
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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

My5t1c_tac0
Aug 29, 2019

I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it. That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.

serenityblue
Jun 30, 2019

When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back. Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.

—Soul_Thrasher—
Oct 23, 2019

Lyft will literally destroy your whole paycheck. They will trip you in a death trap. When you first download the app, you’ll notice that the price is really cheap, but as you keep using it, they’re keep adding to it, and the next thing you know you’re paying twice the amount you used to pay to go to the same destination. And I’m speaking from experience. I was using lyft 2 years ago, that same thing happened to me and I stopped using it, then I created a totally different account, and they did the same thing in the same fashion. They’re keep using the excuse of “it depends on the time”, but trust me it’s totally BS. When i first created my account, I used to go to my girlfriend’s house at 2 in the morning and it used to be around 6$ and never gets to 7$. Now I’m going to the same place and it’s around 12-15$ (which is ridiculous). And it doesn’t matter what time you get the ride, it’s still expensive as hell. And their driver is never on time, it might say your ride is in 4 minutes and it will literally takes 10 minutes to get to your location. Uber is consistent with their pricing and never try to be greedy and overcharge you. And their driver is always on time. The only reason I let lyft take 75% of my paycheck is because my Uber account wasn’t working for some reason, but after 2 years it’s working again. So I’m deleting this app and would rather get a bad loan and by myself a car instead of ever using this again.

durph22
Oct 20, 2018

I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.

shivashivs
Nov 12, 2019

I have used Lyft for years and in different countries and I honestly say that had the web got bigger the quality got so much worse . It’s like anyone can be a driver but no upkeep or checks are done . They can come smelling of weed or just dirty , speak to you however they want , be incredibly rude , txt driving . And the customer has no way of reporting it coz there like 3 auto responses available to contact you. Drivers cancel out rides on purpose or like one I m on right now didn’t stop at my location and will activate “ your ride is here timer “ before even stopping the car. I literally was sitting in my drive way and saw him pass by. When I called him , he didn’t want to drive back even tho he’s the one that didn’t stop at the right place . Last week your driver was so rude I refused to get in the car . He held my ride for 47 mins . I was trapped . Coz he didn’t want to cancel and I didn’t think it was right for me to do so. I have lost count of how many time the driver didn’t speak English to the point of not understanding left and right . Bottom line is you take our money and leave us with the rudest, unprofessional drivers and give us close to no option to communicate with you. And if god forbid we want to cancel coz of one of these situations , we are charged. You figured out the algorithm into my bank account , but clearly have very long way to go with basic manners and customer service from both your drivers and your general services.

About Lyft

Developed by the Lyft, Inc.

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Lyft has 6 663 821 user reviews.

Lyft is ranking in Travel on the 2.

Lyft has an average rating of 4.9.

The latest version of Lyft (6.5.31) ​was ​released on Nov 13, 2019.

You can download Lyft ​here: 529379082 .

Description
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Try Lyft for a friendly, affordable ride whenever you need one!

Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers.

Request a ride with the tap of a button and get picked up by a nearby community

driver who’ll take you to your destination within minutes. Yes, it's that easy.

EASY RIDE SHARING
• Open the app and request a ride,
• Our driver will be there to pick you up in minutes.

• Get a ride and travel wherever you need to go – it’s as simple as that!

TRAVEL THAT WON’T BREAK THE BANK
• See the cost of your ride in advance.
• Pay for your ride directly within the app.

DRIVE SAFELY
• All Lyft drivers pass comprehensive background and DMV checks.
• Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road.
• Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind.

Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today!


What people are saying:

"Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show

“Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time

"In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age

"Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company

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