Luna Grill

I love using my LunaGrill app. It is so easy to navigate. I can easily scan the barcode and earn points. Redeeming points is easy. We eat here at least once a week so why not earn free food! I’ve ordered online and have not had any problems at all. My only suggestion would be a place where I can make a comment on a change to my order as we often replace bread/carbs for vegetables or a wrap with lettuce and that is difficult online.

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About all you can do with this is find a local restaurant and check your rewards balance. The menu functionality does not work and you can redeem your offers through it. Their mobile site is not much better but at least it works. Update: So while I was poking around I realized that you can redeem offers is you go into your account history (which makes no sense as the main screen gives you a redeem option-but only for points). And the menu works if you let it load. However there are no prices listed. Definitely could be a much better experience.

I ordered a side is chips today and I was charged $5.25 instead of the $4.25 that was listed on the menu. When I inquired why, I was told the prices went up. I understand prices going up, but I don’t appreciate as a customer being charged more money than what is not listed on the menu. I let the young lady know that it’s a California law that whatever price is listed on an item in print is the legal cost. She said I know but it’s still $5.25. There never seems to be a manager there to oversee and employees are not giving the authority to make commonsense decisions. Maybe the boss needs to be around, I’m just saying.

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There was a great coupon today for $10 off and when I went to use it, it said not to redeem until I was in the store, so I placed my order, and went to pick it up and they said I could not use the coupon because the order had already been placed and they have nothing to do with this online ordering system. So basically you shouldn’t redeem unless you’re in the store, but if you’re ordering through the app, I guess there’s a whole different way to redeem the coupons? It’s confusing as all get out and just cost me 10 bucks.

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After receiving an email from Luna Grill about free delivery,I just attempted to use the LunaGrill app for the first time to order food to be delivered to my home, and it didn’t work. It gave me the option of delivery but it kept reverting to pick up in the store with no explanation. When I tried to change the order, it wouldn’t allow me & my order went through as a pick up. I called the store to see if they could help me make the change, and they said they couldn’t do anything with the app. I’m a very dissatisfied customer