Lucky Supermarkets

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Where to start. First off is doesn’t remember passwords. That would be too bad if it would take and hold a login. I’m in the store trying to use the app. After the third login. That appeared to work. Just to have it ask me to login again. BUT - in the store I go to the cell signal in the store is so weak, the app often won’t function. So what Lucky needs to do is install WiFi in their stores if they really expect people to do their shopping using the app. Also. I really hate getting an email telling be this or that savings is available, but then I have to go to the app and ‘install’ the coupon I to my Lucky app in order to take advantage of the discount. Why not jus automatically add it to my account??? Come on guy. You can do much better than this ‘just about useless’ but ‘totally frustrating’ app.

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I have been trying to navigate Luckys rewards system and it’s pretty useless. I get emails about deals and the links never take me to a web page that allows me to load them. The app is not helpful at all and I’m not able to access anything I get in the emails. I’ve never been able to get any deals by using this membership and the app is pretty useless. As a rewards program it’s a failure and is only used to track people. I guess that’s the point.

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Beautiful store, great staff. But deals requiring digital coupon too cumbersome due to app bugs: erratically saves offers; items added from weekly ad appear only as a single random letter on shopping list -only the tip of this massive fail. Must be intuitive, user-friendly, and efficient to warrant my time. Best use is as an example of what NOT to do for the middle school tech class students I teach! Lucky Stores need to find a new app developer.

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I thought it would be convenient to have this app on my phone so I could use it in the store. Forget it. If there’s an ability to log on with your existing Lucky account, I couldn’t find it. Instead, the app directs you to create a new Lucky account, except it won’t let you do that either because only one account can be linked to your phone number. I deleted the app, tried again, deleted it again. Don’t bother to try.

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A the only reason I would use this app is to redeem points, and it just gives the same error message that “something went wrong ; ( Try again later”. I have deleted and reinstalled the App many times and tried to redeem points hundreds of times —- JUST GIVE US THE POINTS INSTEAD OF AN APP THAT WILL NOT ALLOW US TO GET OUR POINTS! I will likely stop shopping at Lucky as this is such a bad experience. I’ve already started using Costco and Safeway 90% of the time.