Liberty Mutual Mobile

Forget the stupid little Limu Emu! Let’s get back to basics and this is beyond the necessary basic! You don’t realize how important it is to have a quick access to all of these components until you need it! Recently in the midst of horrible flood disaster I was able to start my claim, contact my adjuster, keep connected and now the status of everything right here. In addition all the documents that I needed while I was out of my home has all been accessible on my mobile device- such a vital relief! I also need to give a “shout out” to all the frontline Liberty Mutual staff: they are awesome! My neighbors that have experience the same flooding are in a cloud and don’t know what’s going on- I’m all set and fully taken care of! A giant THANK YOU to Liberty Mutual! Loyal client since 1974!

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Switched to LM in January after buying a new vehicle. Great to work with and very efficient and knowledgeable. My wife and I are 72, both of us have been driving for 55 years. No accidents, no citatations (except for a parking ticket in 1987) so I was sure that Right Track would be a great way to save more on our premiums. (Supposedly up to 30%.). Since we spend our winters in Florida, I enrolled in Right Track. I was supposed to receive one device, as our other vehicle is stored at our home in Pennsylvania. I received an empty box. I called Right Track and received two devices when I was supposed to receive only one. Called again and received one device but it was faulty. Called again and was instructed to return all three devices. Finally received and installed the device. On the 88th day I checked my app to see how I was doing and it indicated that I withdrew from the program. My saving up to that time was $70... so why would I withdraw with 2 days to go??? This whole thing has been a disaster. I’m ready to switch back to my previous provider.

I switched from State Farm almost 2 years ago and I must say y’all have been the easiest and most professional insurance company to deal with! Never had a claim but from dealing with the agent to get started to switching vehicles recently absolutely nothing has been a problem. Every person I have dealt with has been so helpful, kind, knowledgeable and professional. I worked in a State Farm office for 8 years some time ago and it was nothing like dealing with your company. My hats off to you and the people responsible for setting up your online service. Flawless!! Thank you for being here for my family. We are so comfortable being with Liberty Mutual! Hope we NEVER have a claim but I am confident that I will be taken care of. Thanks again!

App is quite informative. But the main thing is how they take care of you. My agent has been fantastic all the years that I have had him, got a quote finally, I was being loyal to the company I had had forever (I’m 65 signed with them in 1974.). He didn’t beat their rates he blew them out of the water and when they say bundle it with the house policy do it. My agent is great and he is working for an insurance company that has done me right, One tornado and some hail storms.

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I wonder if is just me having troubles with this horrible app. When I try to pay my bill it goes back to the login page all the time and is frustrating. Let’s not even mention the website because it’s worst if that is possible. And the new thing is that everytime I try to login is asking me to change the password, when I receive the email and reset it, it goes back to the login page and ask me to reset the password again. This is the worst app I’ve had istalled on my phone. I’m not recommending this to anyone. I might just switch to another Insurance company, I want an App that works. 0 stars if possible.