Root: Better car insurance

I’ve already posted a review, but I HAD to make another one because Root is AMAZING! Auto insurance these days is a nightmare- I had one accident in 15 years of an otherwise perfect driving record. I’ve never had a ticket and my credit isn’t horrible, but for some reason, all the other insurance companies want to charge me over 200 dollars a month for insurance! Even the pay by mile insurance wants that from me. It’s absolutely insane! I used to pay under 40 dollars a month and, after turning 25, though I can’t expect the same rate with this economy, I did expect much better than what everyone wants to give me. Root gives me the best rate out of everyone! I had to change my policy because I just got a new car and, though the price isn’t ideal, compared to what everyone else is charging, it’s absolutely amazing. I had to make an actual phone call so the dealership could speak to someone and I didn’t wait on hold for long and the lady who answered- her first name is Angela but I didn’t get her last name- was so incredibly nice and super competent. I always get a fast reply when I email you guys, too. I didn’t know what to expect with an app-based insurance but it’s so nice. I don’t know what affects the rates- maybe once a certain amount of time has passed since I had my accident it’ll get better? I don’t know. What I do know is that Root is wonderful.

Looked at Root insurance about a year ago and they were not in my state (Kentucky). This time, they were though! When first signing up, I had an issue with setting up two drivers. Customer service was very responsive and got the issue resolved. After 3 weeks, we got a quote. The rate Root offered was great! The rate with Root is saving us $320 a year over Liberty Mutual and we got higher coverages like $50,000 Personal Injury Protection and no deductible compared to $10,000 with and a deductible with Liberty Mutual. And, we no longer need to pay for AAA since roadside assistance is included! The Root app is so easy to use and we were really happy to see that if we need to make any changes to our policy, we can do so right in the app and see how it affects our rate. I can’t say enough good things about this app and company! I also sent an app suggestion to them and got a very quick and friendly response! Considering the price, benefits, and exceptional customer service, I have a feeling we will be staying with Root insurance for a very long time! Root has certainly gone above and beyond in finding ways to put their customers first and treat us like an insurance company should! I will definitely be referring other customers to Root and highly recommend them for auto insurance!

Setup is easy! That’s the biggest trait with root. Everything is just easy. It’s why we all have an iPhone, and it’s why McDonalds is still a popular place to eat. I got 20% reduced from my original policy with State Farm, which is HUGE since I’m a college student in Mississippi. You can also specifically choose what you need in your policy package. Don’t think your car is will get stolen? No problem. Don’t pay for that premium in your package builder! The few things that bother me are the following: 1. The iPhone X has been out since November, yet its almost Summer 2018 and the app still does not support the X screen! They have a photo of the app on the X without black bars on their website, which mislead me and makes me wonder why a company based on tech isn’t up to date with the display. This has nothing to do with the company itself, but it’s makes me question their sense of quality. Everything else is well made and fun to look at! 2. Root uses machine learning to determine if you are driving, if you are flying, or cycling, etc. I took a trip to NYC and rode a taxi (they are crazy drivers), and my driving score went from a 9 to an 8! I sent an email and got a response within 24 hours. Their response was that they have analysts who look at the data and see what was happening. With a company this new, I decided to trust them. Nevertheless, couldn’t ask for a better deal.

Honestly I wish I had done this sooner! The app makes everything so easy and convenient. The reason I had decided to download it was because my coworker had a tire go flat at work. She was freaking out and was very concerned that she wouldn’t be able to get home. I asked her if she had roadside assistance and it was like a lightbulb went off in her head! She had forgotten that her new insurance automatically came with it. So together we navigated the app and it was the first time I had heard about Root and I was SO impressed with how easy it was. Just the tap of a few buttons and a guy was there in no time. I must say however the only downfall was the guy just aired up the tire rather than putting on a spare even though she needed the spare put on but luckily that air was enough to get her to a tire place. My only advice is maybe get some sort of grading system for the people that do roadside assistance because the dude was not the nicest. Anyways I decided to download the app. I did the 2 week test drive (came back perfect) and immediately signed up for Root. I went from paying $110 to $60 with more coverage now than before! I’m literally telling everyone about this insurance company. I don’t know if y’all offer rental insurance but you should!

ask user to change the rating

I wanted to give this a try, because I’ve been seeing ads for this everywhere and in concept it sounds like a good idea. However, they make you switch to their insurance in order to do the test drive which will give you the final quote. While they did match my current insurance companies 6 month premium for the initial test drive period, I do not immediately want to immediately cut ties with them because I have boat, and renters insurance bundled through them which I am getting discounts from (and additionally, if I cut ties and join root, there’s even a possibility that they will raise my premium if I don’t score well on the test drive, and i’ll have to go back to my previous insurance company anyways!). Also, they give an option to stick with my current insurance company but also accept their mandatory insurance in order to do the test drive (but who in their right mind would simultaneously pay for two car insurance policies on the same car when it’s not guaranteed that your final root premium will be lower after the test drive). I do not understand why I can’t do the test drive without switching to their insurance. They should offer an option to do the test drive, but not be insured through them during the process. If you have your car insurance bundled with other things in your current policy (which you are receiving discounts from), do not give root a chance. What a shame!