iPOLiS mobile

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I can’t speak to the error messages people get as my AV people installed this system. I can however speak to how barely useful the app is. I can view all cameras live fine. If there is a situation where I need to watch playback it becomes a bit difficult. It only allows for one hour of playback at a time. If you know the time of the event that’s fine. But if you’re working with a three hour window of time it’s painful to use. Once you dial up the one hour of footage you can’t scrub though at all. You’re best option is to set it to 8x and just watch the whole hour until you see what you’re looking for and then have to figure out how to get back to that moment to watch in real time. If you want to put footage on a drive , for the police for example, you have to either get someone to come out and do it for you or you have to figure out how to offload it yourself. There’s no easy save and email option in the app. If you’ve ever used Nest cameras you’ll know what I mean. It’s as if someone decided to make a camera app with a store bought program and just put it out without actual testing it for use. Good luck everyone.

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I just installed the Samsung camera system and it requires you to install this software for remote viewing. It requires my IT computer specialist to get this properly installed. After this hurdle, the other reviewers are correct as you can rarely view your cameras. Over 80% of the time it states connection is lost, or some other error!!! The most worthless thing ever created by such a large company like Samsung. My computer IT person said Samsung is technologies for web viewing from the 1990's. By the way, I also have a system by Swan that I purchased at Sams Club and that system was PLUG AND PLAY. Very few network errors while viewing. I installed the Swan system by myself in less than 10 minutes. I may just THROW AWAY the entire Samsung system. My goodness. I would have never guessed this... I never leave reviews, but other buyers should know.

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The app always gives error messages rather than the camera view. You need to try several times to get video. The app is also not updated for the newer iPhone screens, it's still the size of iPhone 6/7--Not even 7+. The touch on the app is highly unresponsive. You have to click into a camera many times with your fingers to register. The app itself is built in a very Spartan, rudimentary way, yet still manages not to work properly. This is probably the worst app I have on my entire phone. We are only talking about the app. Don't even get me started on setting up the cameras and making the system accessible outside your home to use this app outside. Everything in the app is overly-complicated in setup but woefully inadequate during use. I am soon upgrading to a HomeKit-compatible system like Logitec Circle 2 WIRED.

The cameras are great, in live view, especially at the highest quality. I am able to use this app primarily because I am a technology engineer and have patience. The web app is terrible. It wants to use silverlight from Microsoft and it just doesn't work with mac computers at all. There isn't a software app for mac either. On smart phones it is acceptable if you are handy at port forwarding on your home router. It is disappointing for a Samsung product and wouldn't even make it out of the lab as an apple product. If you are a techie, or know one it is worth the money for the hardware. Someone needs to put out a third party software suite.

When I first setup this system, I had problems viewing my cameras away from home. I talked to a rep, and was told I can view them away from home on DDNS mode. You also have to setup the product Id through the Wisenet DDNS website. After doing this, I have no problem seeing my cameras, and the app works just fine. So far so good. My only issue is, when I’m connected to my home network, I have to switch back to IP mode to view on my phone(WiFi connection). The only way to view on DDNS mode at home, my WiFi has to be turned off(using plenty data).It would be nice if it could stay on DDNS mode, connected to WiFi and still work. Please fix this.