HughesNet Mobile

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I am unable to access my account thru the mobile application. It kept giving me an error. Also I have norton security on my phone and it keeps telling me my WiFi has been compromised (Man in the middle attack) a man-in-the-middle attack is an attack where the attacker secretly relays and possibly alters the communication between two parties who believe that they are directly communicating with each other, like sending the signal to a fake cell phone tower. I have forwarded this information to the FBI and the FCC.

The app was updated, great looking welcome sign in screen. Worked for 3 days now error message not ALLOWED to log-in. Called customer care with no result. Was told they were still working on improvements and to try in a couple days. I noticed my account on emails no longer show my original profile info - in fact it had bogus phone numbers!!! Something ain’t right! YEAH! Finally... app appears to be working. I must comment on Hughes net in general. I have had their service going on 14 years. The folks that handle their customer care are condescending and flippant. 99% of the time I end up frustrated and angry. As far as the internet service goes, it was better a couple years ago, seems to have a BIG LAG and slow nowadays. Their phone addition service is horrible to use due to its own LAG. My options on other services are not available but I think once they are available in my area, I will drop Hughes Net. Because I have no other options, I feel taken advantage of, mostly because of the attitude and high cost. Since they have time to improve before more options come my way, I will give them that time to improve. It’s a wait and see.

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When it’s the only option in the area.... then it’s the only option. I can not understand how they are allowed to advertise High Speed Internet, and get away with such false advertising. I agree with the above review... I feel completely taken advantage of. The price is astronomical, for what’s it’s worth!!! We are a family of four, running TWO small businesses, and I have to go into town, sit in a parking lot to get invoicing done. This is merely for my children to use up in a matter of four days MAX!!! It’s ridiculous! There’s “High Speed Internet” IN RUSSIA - IN 12’ of SNOW!! And they can’t pump that s@$t to a little ol upper SC town? I will not even get started on the lack there of Customer Service or Installation Crew. HughesNet is a joke! Well, I guess the joke is on me, because they’re laughing all the way to the bank.

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This is a scam! Your data speed is 25mps for three days each billing cycle until you use up the tiny bit of data that comes with your plan ($70 plus a month for your locked 2 year contract!) or you can buy additional time through tokens (there’s the hook!)! No hard data limits is true but they throttle it back to barely dialup speed! (Unless you are awake in non peak hours when even God isn’t awake!)! This service is only good if you have ABSOLUTELY NO OTHER ALTERNATIVE! And beware of your data being consumed (according to them!) even if your not using it?! How does that happen!? Never would have signed up if I had known this was how it worked! Now stuck in two year contract with horrible provider!

The app needs enhancements to enable a more effective way of viewing past performance history. The current approach is not user friendly. It would also be nice if the app could display which devices were consuming the data. This would users better manage their data consumption. The app also isn’t updated in real-time and I’ve often had to wait until overnight to see data usage.