HomeExchange - House Swapping

This web site was difficult for me to use in the beginning, however after watching the webinar I understood how to use it. 25 years ago, I watch a friend from work use a site like this and this site for home exchanges. She talk about how much fun her family had on all their travels year after year. I wanted to. So we we joined two home exchange, Home exchange was our best bet. We have traveled all over the world, have international families and have had wonderful experiences that will always be with us. It is so great to live in a neighborhood and get the feeling of the city. If you don’t mind sharing your house you won’t regret it. Happy wonderful travels. Pat Bledsoe

response required

All travellers rely on mobile apps to manage all their multiple crucial details. This app is abysmal compared to dozens of others I use for travel. Absolute bottom of the barrel. (Guys, It's like you're designing for 1999. The demographic for home exchange are mostly old baby boomers... Intuitive UX will be the key to retaining members. Everyone is complaining. Please hire some real UX people with actual experience!! And synch up with the equally poorly designed but generally working website. The app navigation and Web are often different. Either way it makes for such a frustrating user experience.) Navigation is terrible. Franglais is also a consistent problem throughout the app. Programming leads to app crashes 40% of the time. EG. Today trying to message a few favorited places and make new connections (isn't that the whole point of home exchange?) and for hours on end the app crashes as soon as you hit the MESSAGE button. Useless!! So many hours wasted.

We love home exchange, having been members for less than a year but we’ve already completed several exchanges and have several more arranged. The change to guest points was a surprise, which is what a lot of folks are complaining about but now that we are used to them, I prefer it as it’s much easier to arrange exchanges. I have also found HE open to feedback and continuing to work to improve the website and app. For the nominal yearly fee, I find their service a great value.

ask user to change the rating

I have been a very loyal member of H.E. Since approx. 06’ and have done many exchanges utilizing the traditional original HE system. In fact had a number of credits (balloons) that since the integration were converted to “points”. Since the conversion, I have spent many hours reviewing and providing input to the developers toward improvement (something that obviously should have been thoroughly beta tested by their paid staff before release/conversion. I deeply believe in the concept and have hung in there. Week by week I’m seeing improvements however the developers still have a ways to go. It is incumbent on the new owners/developers to bring this site up to potential for the benefit of the many loyal members around the globe who have lots at stake. Rod

ask user to change the rating

It’s as if the company wrote the new app without any usability testing (note to app developers: this means bringing in real users and having them actually use all the features of the app and talking with them to see what works, what doesn’t, and how it can be made as intuitive as possible). Then once the app was written, it seems the developers didn’t do any system testing on their own to discover the MAJOR problems that exist with every major feature of the site. My guess is they simply hired out to remote developers with a minimum of written specs and just accepted whatever was delivered, and posted it live expecting everything to work, just to meet a deadline. “Just get something out there and we’ll fix bugs as they’re reported...”