HealtheLife

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The notifications don’t turn off (ex: read a message but notification still on) or I don’t get a push notification even though they are on (ex: if I get a message). Now it updated and Touch ID no longer works. When I open the app, it says I have to log into the website and it loads two additional screens before I can log in (entering log in and password) every time. It was convenient at first but now it’s pointless; I can just go to the website and log in, less steps haha. Going to keep it another week than probably delete.

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Update: May 2020 sooo a year later and still same useless web supported Application which leads to WHY even have an APP in the iPhone & iPad store just tell patients use our web site for ALL Keck USC related needs. That your actually paid a fee for your app and service IS everything wrong with the high cost of health care and huge waste of money being given to companies in golf game deals. Truly disgusting all that money does go into research or ppe for your staff. Update: So you update the App in March 2019 after lots of neglect AND we get web access from our browser 🤔 Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment. This update worse then previous one #sosad Previously reviewed in 2017 So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017? With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!! Hello UCLA 😃 We're sorry, but something went wrong. If you are the application owner check the logs for more information.

The HealtheLife app has the ability to show patients recently completed labs, some radiology results (depending on the interoperability access between Cerner Corp and the hospital organization) and list of meds/vaccines taken from a recent visit at the hospital. If you are expecting to communicate with your health care provider, this app is limited. The doctor has to have access to the Cerner electronic health record system in their offices in order to receive messages from patients. Since many doctors have various EHR apps in their offices, there’s a good chance they do not have the Cerner EHR. For just showing recent results done at the hospital, the app is good.

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I wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! The App should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. This App does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients.

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My health group just merged with an HMO that uses Cerner, and I’ve just attempted to logon using the Cerner’s “HealtheLife” app for the first time. After displaying “Access rights validated”, the screen quickly displayed “Loading your session…” But after two full minutes, the screen displayed an error: “We’re unable to complete this action”. Brilliant. I quit the app, and attempted to logon again. The second time it didn’t take more than a minute to display the error message again, and even after quitting the app five times, it simply does not work. Worthless.