Labcorp | Patient

It’s good to view your lab results and easy to use, but scheduling an appointment just takes you to the browser; lame but not the end of the world. As others have said, there’s no way to filter a location by the time you want your appointment, also disappointing. The biggest flaw, IMO, is that you can’t see pending appointments. Yea, they send you a text but those links don’t always work and then you have to dig through your email if you forget to put one in your calendar. I have to make multiple appointments at a time and sometimes I miss entering one. It’d also be nice if the app itself alerted you of a pending appointment the morning of or x # of hours before.

All of the results integrations are fantastic, but the appointment scheduling is very disappointing, as the app launches a browser for this. Would like to see this available in the actual app and with a little better designed search process than the browser version. Should have the option to pick a date, time range and max distance and see options at nearby locations. Searching by distance and then having to check availability each spot one by one is REALLY cumbersome.

response required

it would be hard to make it more difficult to log into this app; I use an iPad Pro (10") with iPadOS 13.4. Touch-ID does not seem to work. When I started to type my user ID, a COVID-19 message alert appeared. When I tried to clear that message, I got shunted over to an Accessibility page. I finally had to delete the app. I re-installed it, had to reset my password, and then had the same "accessibility" situation, and got thrown from the app to the website where the buttons did not work. Sometimes a highly nauseating moving image takes over screen. So I deleted the app a second time and deleted all cookies so that the app wouldn't "remember" to take me to the accessibility page or to the website. The third time, I managed to get to the login screen and succeeded but only after I turned off my firewall. This is 100% unacceptable to force users to remove privacy protections to use an app that has health data in it. My financial and pharmacy accounts work fine with the firewall, and so should this app. I deleted the app again - has too many problems and is a big security risk.

I hate when doctors use your lab results for another appt, like, really?! All gloom and doom... I am sorry, not sorry. There was nothing there I didn’t already suspect and was already trying to make lifestyle changes to impact. And you don’t get to make me sweat the worst when it is just borderline and am totally able to make healthy changes to bring it back to a better range. Thank you!!! for putting my labs and my health back in my hands. Now I need to find a Dr that treats me like a partner as well.

response required

I tried for at least five times to register and each time for different reasons they did not allow access to my account. I contacted them by email (going again through their quite inquisitive interrogatory) and the answer I received after one day was evasive, even arrogant I may say (“please provide us with your first and last name”). I do not know how successful are others dealing with them online, but to me their “site” is just a tool for collecting private information !!!