Headspace Care (Ginger)

The mere condition of the American health care system (with all of its inefficiencies, bureaucratic loopholes, exorbitant prices, and corporate insensitivity) is enough to give people mental illness. But ginger is such a breath of fresh air that is making some serious steps to provide meaningful care for Americans. This is a system that genuinely thinks about user needs and is using technology to cater to people, not to exploit them. It is so easy to set up, the customer support is amazing, and they’ve really developed good systems to bring consistent support to your care. Not only has it been significantly to book sessions with a therapist (no wait period plus crazy flexibility), there are other elements like coaching and exercises that provide nearly round the clock attention in a sustainable fashion. This is a mental health service that understands the complexities of modern, hectic life and brings the care to you on your terms. Frankly, the sense of control I feel just in my experience of navigating my health has contributed to me feeling more in control of the rest of my life. Plus, my insurance covers 100% of it. I know this sounds like a marketing pitch and I am going off on listing adjectives, but please do not take my passion for insincerity. I am just so grateful for ginger and think this could be a huge help for millennials (and gen z-ers) like me!

This app and service has saved my life. I had such trouble finding a therapist. Either id have to wait 3 months just to get in, or they’d cancel pretty regularly. With ginger, I was able to get an appointment within a week, and I’ve had consistent weekly appointments since then (no cancellations!). My therapist is awesome, understanding, knowledgeable, and non judgmental. Best part is that I get to have therapy at home where I’m more comfortable. Oh also, it comes with a weekly chat with a counselor to keep me on track. This is the best thing I’ve ever done for myself.

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This service is fabulous for coaching and therapy. The staff is professional and is exceptional at handling mental health issues. I can’t say enough good things about the service. Where this app and service fails is the inability to view billing history. There’s no documented invoice available to submit for HSA/FSA/insurance claims as part of the app. No live person picks up the phone at the hard to find customer service line. Billing details are obscure and inconsistent. Payment processing is worse. There’s no terms for payment. Is it 15 days, 30 days, etc.? It’s standard for medical/mental health services to provide consistent and accessible billing documentation/processing for patient inquiries/history. This isn’t even meeting the basics of medical billing. This service is one my employer offered and I took advantage of. The billing/payment aspect is such a deterrent to the entire service offered. This would be a 5 star app if it weren’t lacking so badly in billing.

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so basically I had this app before they made it “free for employees”, & it was great. Yeah the prices were a little to high, but other than that, great. I hate that they made it just free for employees, & not everyone else. It’s bull crap. I mean I really need help, & I can’t find any other app like this one.. I’ve tried emailing you guys & the coaches answer like one question I have, & then they quit answering. I’ve tried everything I can to be able to use this app, & I just can’t cause I’m not part of an organisation. It’d be really great if you guys could reply back to this on what I should do.. also I talked to a coach on email once and he said that you guys were going back to helping everyone, but that was a year ago. You guys really need to make sure you are bringing true statements & try and help everyone ! :)

Sharelle is terrific because I have a connection with her based on honesty and real value for my life experience. I felt this from her from my first experience with her as my coach. This was important for me to open up and get to my real life challenges. She made me to feel valuable and honored to coach me. This has come through in every coaching session we have had. I look forward to our sessions and she has helped me to see progress I wasn’t sure of, or did not see. I can’t tell you how many aha moments I’ve had with her coaching. The greatest compliment I can give her is that she is very talented in helping and supporting others. And with her coaching I am becoming my true self which is the quality of my spirit. I believe in divine design and Sharelle has been angelic to me. My path in all aspects of my life are better because of her coaching me. Grateful, Brett N.