Kaiser Permanente

This is a good app. I can get my lab results as soon as they become available. I can re-order my medications quickly and easily. What would really be nice is the ability to self report health data like weight, BP, blood sugar levels, cholesterol levels and so on. I’m trying to lose weight so I periodically weigh myself. Instead of some other app why can’t I keep that data here? I go to the Stanford blood bank and they compute my cholesterol level and take my BP. Why can’t I keep that data here? The data I enter could be tagged as “self reported” so a medical provider would know if the data was my measurement or if it was taken by a professional. Providing this capability could be a plus in a patient’s health care. Imagine an overweight patient with a blood sugar and cholesterol problem. Instead of only having data points from when they see a Kaiser professional (primary physician, physician’s assistant, nurse, dietician, etc) the health provider has as much data as possible. This could help reveal trends in health related behavior and thus better allow the provider to tailor treatment. Mobile computing could take health care to another level but health care providers like Kaiser are only scratching the surface. Hopefully someone at Kaiser will see these comments and will consider the enhancements I have suggested above.

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As a QA lead, I recognize apps that are poorly designed and implemented; this app fits that description well. Some of the major problems: exiting the app via the home button does NOT log you out, securely closing the app; going down several layers (such as looking at test results) requires the user to go back-back-back-back to a page where one can access the menus to sign-out; on my iPad 12.9, I MUST use the app in portrait because that’s the way it was coded; this app is somehow split off from other functions that should be accessible. There are many other issues needing work. Kaiser should get someone familiar with QA and UI design to update this app. It has not had a major update since November 2016. 8/8/18- Touch ID broken on iPhone. App resets Touch ID to OFF when user signs out. iPad app works properly.

I’ve been using this app for the past eight years. I’m in my mid-seventies and routinely pull up my lab results, past medical appointments, and message my PCP regarding any issue, at my convenience. I find this app intuitive and easy to navigate! The one feature that was dropped years ago that I do miss is the explanation of lab tests. Since it covered the full range of illnesses that were possible, I guess that it may have alarmed some members, thus causing the medical staff extra work in assuring them they weren’t dying 🤣... but now I go to Bing and look up any lab test to determine risk factors. My husband and I are bullish on Kaiser and find that they provide the best medical care we’ve ever received. Members since 2005!

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Biggest complaint is how slow the app is. Always with that spinning wheel. Also the message function is not very user friendly. One specific fix needed is for the pharmacy function. A doctor orders something for me to go to mail order and when I checked it said “refilled on” a certain day. Great, so I’m waiting for my prescription, it has been 2 weeks (which is not all that unusual). I called today to be told that it had never been filled. I guess there is a flaw in the app and it says refilled but what they really meant was written on that certain day. Just something small but couldn’t find a way to directly report the issue without having to give out my personal information. Big companies like is often troll the web for all comments so we’ll see.

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Every time I have to reset password because the system “forgets”. Try resetting password thru “forgot password, and 7 out of 10 you can’t because it won’t pull down the “Region tab” for you to select your region. And because you didn’t select a region, it won’t let you go further. Call Web Support? Be prepared to spend 10 minutes just to verify yourself, first thru a stupid voice recognition system which then does not pass on the info to the Rep. Then you go through the whole verification process again! Then after you state the problem, quiz them. You have to repeat three times for them to begin to address the issue you called for. By this time you’ve already spent 10-12 minutes! Then you get “boiler plate” email with lots of apologies but no solution! Other than that, the App is getting there!