HDFC Bank MobileBanking

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The previous verison of the app was average in terms of usage but it used to get the work done. The new look app is sooo crappy that there are no words to describe the experience. It allows you to login, but shows no information and keeps showing a refresh message at the bottom, clicking on which does nothing except to add to your frustration. I keep finding myself going back to the chrome route thanks to netbanking. Just having an app for the heck of it is extremely shameful and appalling just because you want to be in the race. I’ve made more effort to write this feedback than you guys made to create or even visualize this app. But in the true indian tradition, you will not do anythng, except that you may resposnd to this feedback with some crappy message as if you care. Save your time and dont respond, spend it with your near and dear ones they need you more me or any other app user. Nothing in India can wake up an indian. You guys are pathetic. Go cuddle your hoes...90% of the officials who read this would not even be able to comprehend whats written...hmmmm...

First of all, it’s no secret that they had one of the biggest blunders in App Release history and this dented their app rating big time. Now they seem to have a better app than one earlier and it does a fair job. So for all you folks, who rated based on that experience, it might be worth giving this app another go. However, this is just a better wrapper on their old app as they do not offer any new functionalities. When you compare to other banking apps like Icici, Kotak then HDFC has a lot more to catch up. Their offerings are far less compared to standard banking apps. Their different applications like Forex, Prepaid Cards, Payzapp, Billpay etc are not well integrated in the main app. BUT, there is a reason why they are one of the leading banks in India and I am hopeful they will invest some serious thought into making an App that their brand deserves. Cheers and Good Luck!

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The mobile application prior to this update was quite good. At least we were able to do only what we want to do but in the recent update, the in application ads have created havoc. I wonder whether we pay you for using the netbanking transactions or to view the ads. It was very well placed application when it was kept simple and crisp for user. The current user interface is also pathetic. In addition to that, this application does not even ask for permissions if customer wants to view such ads or not. You just impose them on us. Really wonder if banking should be shifted to another bank because mobile netbanking application user interface of other leading banks is more convenient and simple. Being a customer last 10 years, have never experienced such thing with HDFC. Request to switch to older version only with enhanced security. This version was brought in saying it has enhanced web security for account holders but that was a myth. You people just had bring in your advertisements.

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Pathetic application’s implementation. The day I got sms I updated mine & shocking as it can be i was unable to login to my account come what may the application never responded even if u generate an OPT & enter it when asked, it doesn’t goes ahead. Hence called customer care who extremely casually & conveniently told they’re facing some issues in the new rollout hence none is able to login to mobile app. 1. Why couldn’t they Test the functionality of app before mass rollout? 2. Why couldn’t they inform to customers via sms regarding big identified hence to postpone update download? 3. I was told I now cannot roll back to previous update instead can only wait and watch for the newer version or till the time the bugs are worked upon & issue amongst their own application resolved? 4. Why couldn’t they inform in sms to not update before 2nd August as it is still not tested & may not work till their internal development team resolved the issues identified-reported.?

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So today I accidentally came to know that your app got “new” version, since previous version not showing me the Bill Pay option. thanks to MSEDCL because first time I realised that MSEDCL is more smarter than hdfc bank :) because they notify me right amount of bill and HDFC showing me the some different (previous + current = double amt bill), since previous already paid and got updated at MSEDCL but not at your end... anyways some error at your database which I’ll try to fix with customer care... My whole point is the previous version is much better and stable with good looking interface then why the hell you guys updated with this new crapy looks, on Login screen it’s showing password while typing..., inside look is terrible and pathetic... so disappointed with the interface, I feel more safe and secure with older version... can we try to revert or at least try to give more stable version with more security...