Guitar Center: Shop Music Gear

I had an issue exchanging an item at the Tehama Ridge store in Ft Worth Tx, where I buy everything from Jon who’s awesome. He was gone the day I was going in to make an exchange and the manager that day said over the phone to come right in , and we should be able to work something out since it’s past their 45 day policy. I did have the Pro Plan which I was told allows 60 days for a return or exchange which I was still within. After the manager says come on in, I went right over and I asked for her, and they ALL said she wasn’t in. Imagine that. The 5 people standing around at the register all knew about this, which I didn’t think was a big deal. I said ok, but I will not be back to this store, and one young man , said no problem, by. I went to see Zach at the Ft Worth Hulen store after contacting customer service at their corporate office. He was awesome, took care of the exchange and I was out of the store which is 30 minutes further for me, within 15 minutes. Great Customer Service!!!! We’ll drive the extra 30 min.

response required

I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.

Typically, the app runs fine. I’ve been using it for a while now. Just browsing, sometimes it crashes when you’re right in the middle of searching for something. I think the biggest (and most frustrating) problem I’ve had is with checkout. If you use a coupon (like the 15% off deals the send out all the time), make sure what you want is in your cart and wait until the payment screen to input it. Not the very first “proceed to checkout” screen. It’ll glitch somewhere in between the two. If you input the coupon on the first screen, it’ll mess up when you get to payments. But now you can’t go back and redo it, because the system already “used” your coupon. What follows is a very long and difficult conversation with Guitar Center employees. Luckily, the guys at my store know me, and know I wouldn’t try to double dip a coupon like that. I like Guitar Center a lot, and I want to see it prosper. I understand this app has a lot of data and variables that it must sift through, so I get why it glitches. It’d just be nice to not have to go through limbo with it.

When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now. The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍 Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse...

response required

GC app has always, always stunk. At least at this point I can actually stay logged into my account and basically browse items without everything screwing up or crashing... sort of. Search refinement doesn’t work on iPad, so good luck sifting through thousands of guitars. Still not ready to actually try to place an order through the app again - too scared/scarred from previous experiences that were frustrating and impossible to place an accurate order through the app. I am a loyal GC customer, even if every time - EVERY TIME - I order a “new” guitar they try to pass off a floor model or a damaged/returned item and I have to go through the return process to “have one shipped directly from the warehouse.” They have a great selection and always good promos. But the app is a poor approximation of their web experience, which is average at best and horribly buggy if one is being completely honest.