Groupon Merchant

Yes, Groupon gets a big chunk of the money and the merchant has to give up 75% of the value but the merchant isn’t having to spend advertising money up front and not know wether customers will actually respond to the others offers you may have elsewhere? With Groupon you only pay when someone spends money and commits to being your customer!!!! You’re not wasting money wondering if customers will come! Even if a customer doesn’t buy your Groupon we are still getting exposure and the more a customer see’s your name the better it is for us overall!! Just do it!

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FIRST- When I first started using GROUPON, I was getting a lot of customers! That much I’ll give them. They really do get you the clientele. But customer service is horrible. I’ve been trying to pause my account for a week now, and they have not returned my calls or nothing! But they’ll answer and return your call right way when you are in the process of creating a campaign with them! And now. I can’t get them on the phone. Wow! The fact that I can’t pause my own account is ridiculous. Also, they should have some sort of inbox imbedded on their site like social media does, so If a prospect or purchaser has questions, or wants to book an appointment right from the site, they can inbox the merchant. Maybe that would help with the high number of expired coupons. And they take so much of your money, that it feels like your doing the services next to nothing. And more then half of the clients do not return, no matter how great your services are. They just come for the deal. Bottom line, Groupon is like Loan sharks. Their goal is to keep your account active. Because you have to honor the GROUPON, even after you decide to leave them. So they won’t respond to you or return your calls. But all is good when you get ready to start your campaign. And then they’re customer service becomes so horrible once they have made your campaign live.

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Hello, Groupon recently reach out to me to restart a campaign with them. Upon this agreement I was very specific about certain instructions that I would like customers to adhere to before scheduling his or hers appointment. Once the campaign was up and running I reached out to my dedicated account representative Cole Eggenberger who was unkind, unprofessional, and paused my account immediately because Groupon didn’t uphold their part of the bargain per usually. If I were you, do not do business with this company. The don’t pay the merchants(I just redeemed a voucher and they are not going to pay me for it because they say I told them to refund all the customers who have bought groupons from me, yet they haven’t refunded a single customer). There customer service is horrible and most of all the really don’t care about the merchant. Go out, utilize social media and other platforms where you receive a better return and you don’t give away free services when the company decides not to pay.

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Advertising through facebook and Instagram is so much cheaper than going through them! They took 50% of the money right off the bat and then took another 25% for no reason when they FINALLY paid me! My account manager even told me they could move the margin so I’d make more and then came back and said they couldn’t and I’d have to stick with paying them half the price. I could have made $400 not using them and paying maybe $20-40 in advertising but instead I made $115. It even took a week to cancel my sale and people were still allowed to buy them during that time. NEVER AGAIN!

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DONT DO IT!!!!!! Groupon will f##### you over like nobody else!!!!! 1. my pay for 1 deal should be $115 per treatment and $21 for other and I barely receive $4-7!!!!!!! Sometimes NOTHING due to they run „discount deals” all the time. 2. They dont stand by merchant. Crazy client (she is under mental treatment) bought voucher for 2 treatments, came for one, we redeemed voucher, she had one more to go. She had dispute with permanent make up artist i reffered her to, when she dragged me in the middle i tried to explain her that artists price was for brows OR eyeliner, she was insisting to get BOTH for PRICE OF ONE!! Nothing to do with treatment she got from me and liked it. So because she was unhappy with permanent make up artist she called Groupon and asked for refund on MY VOUCHER!!!! AND THEY DID IT!!! So i provided 1 treatment for free!!!!! And when I called merchant support THEY DID NOTHING TO HELP ME !! Or reemborse me for treatment I already did!!!! Will never run another groupon campaign. NEVER AGAIN!!!!