Great Work™

My company rolled out a new recognition program to us recently. At first my colleagues and I all thought it would be clunky just like the last two ones we had (BI and Achievers) but I’m pleased to say this app is everything those apps aren’t and more! Love how I can easily upload an image to send with an eCard. This app is also reliable and doesn’t seem to crash like many others tend to do.

I really like this app, I think it makes it very easy to recognize my employees quickly and on the go. I have only noticed one issue through the app which is that when I add a person to be copied in on the recognition, for example another manager, the app crashes and I lose all of the recognition information I tried to put in and have to start over. I can never add a person to be copied through the app. Each time I do the Apple crash so I’ve not been able to do this and have learned to forward the email later on if I’m trying to recognize through the app. Unrelated feedback to the app is the items that can be selected as rewards with points. The selection is very limited with gift cards and there does not seem to be a way to request the addition of other items like with other recognition companies and programs

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I have had nothing but issues with ordering and delivering. Also suddenly frequently used retail store gift cards have disappeared as well as the e gift card option. It seems the app/catalog is getting worse. Target, Wal-Mart, Sephora e gift cards have been removed from the catalog completely. Thinking about ordering something, think again. I ordered a stationary bike and it took from July to November to actually get the complete order due to the delivery company issues and a defected item. I recently ordered a Sephora e gift card that typically would deliver instantly. This time a day passes by no email received. So I reached out to customer support and was told that e gift cards were delayed 24-48 hours. After that time had passed and some being a week later, still nothing. I requested my order to be cancelled and points refunded. The information received from support has been inconsistent and inaccurate. Bring back the popular catalog options that have disappeared!

2 main issues with the app. 1) when approving multiple nominations in a row, the app usually does great, then freezes on the third approval. This is consistent behavior across multiple iOS devices I have tried. Killing the app and restarting allows me to do the next 2 approvals, then again the third freezes. The other issue is more of an enhancement request: when approving, we should have the selectable option to “deliver immediately” here in the app (like is on the website). This saves the user’s manager from having to log into the site after approval to simply click “deliver”

Great concept, but a lot of users and managers are taking advantage of giving away points for appreciations that aren’t that specific in getting recognition. I think this app should develop something that would detect the managers from approving proud points that give little detail. I.E. “Don Joe is a hard worker, I’m proud he is on our team....” I have this at my work, but everyone besides management and corporate are discouraged to use this because the points have to be approved by managers. Favoritism can come to play when they approve points to their employees.