The Lincoln Way™:

Called Lincoln concierge to ask why my app doesn’t work and I was told my car needs a firmware update. So now I have to schedule an appointment to get this done and also I was told that “oh your running the 1.5 version of the app we are launching a new app 1.6 TOMORROW and you need to delete your current app and download the new one.” I have checked every day since I have called and no new app and I have a scheduled appointment for Monday at the dealership. What good is a firmware update if the app is crap and doesn’t work! I was given the run around about iPhone compatibility! The app worked fine when bought my car. ITS ALOMST 2018 Lincoln get it together. Very frustrated!

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App is functional, but there’s one annoying issue and a few missing ones. The constant “confirm I am not driving” popups are obnoxious: you KNOW I am not driving, I’m trying to start the car! The main convenience of this app is to quickly start your car remotely (say, from the checkout line in the grocery store), and these popups just frustrate users. I imagine it’s a liability thing or whatever, but surely you can program in an exception for when your car is not even turned on. Which is 95% of the time when we’re using the app. C’mon. :) Thrilled to see Apple Watch support starting, though its severely lacking now (no status update when an action completes, no way to shut engine off after starting, buttons are cramped and confusing (they look like you’re supposed to hold them but appear to be taps). These nit aside, climate controls and liftgate control would be much appreciated in the future!

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Just installed the app for a 15MKC after the modem recall/change. With no warning, the program let me establish a second account for one vehicle (using another of my email addresses). So then when I tried to start using it, each email was trying to establish a connection and the whole thing froze on "requesting authorization." After multiple attempts to chat, finally found somebody who identified the problem and deleted one account. But then when I tried to use the other, it had to reestablish authorization with the vehicle, which was being driven at the time by my wife. First thing I see is a message the I needed to park the vehicle outside to verify the start function! No way I could do that but also no way that app page would close. Meanwhile my wife gets a message in the car that the app wants to talk to the car, so I have no idea is a start command is going to a vehicle in motion. No choice but to delete the whole thing and try again another day.

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Sure, I can locate my car with the app. Great. But what about: 1) my service history? 2) where is my “vehicle health report”? Wait, I have to login to a separate website? Dinosaur-like. 3) what about my current mileage and where I’m at in my service warranty? 4) how about live syncing? My car is in WiFi zone every night. Why do I have to go to a dealer to get a firmware upgrade? I can do it myself, thanks, wait, my “modem” is too fast, faster than 3G. Ahhh! 5) how about at least a link to my oil life. The thing I have to manually reset, because the “low oil” gauge or “empty oil” followed by “normal oil” level within a few minutes doesn’t trigger an oil life reset. Is this not basic computer programming? Basic, at least I thought. C’mon Lincoln. Can you please hire some more, decent software engineers rather than loading up on business and mechanical engineers? Your tech game is poor, and not competitive. Maybe steal a Tesla engineer or heck, Nest home Climate Control engineers...

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Would really like to control climate/ heated seats, check fluid levels, open liftgate. It still says that I need my embedded modem replaced- which would be impossible for me to even see the notification if I hadn’t done so. My service history is non existent, and if i try to click the “my dealer” phone number, it calls some random number that connects me to telemarketers???? Some things are great, but what’s the use if you can control only less than half of the options? Living in New England, turning the windshield defrost on would help with snow fall/ freezing rain while outside, heated or cooled seats would be really really ideal, knowing oil fluid levels is great, but there are many other fluids that are important to know about. If the climate aspect improves this would be 5+ stars, but it isn’t there yet.